PRAKAS RANA
Cloud Support Engineer
Paschim Medinipur,West Bengal
Summary
A versatile Linux/Cloud Support Engineer with 4+ years of experience in a hosting provider company to support Global Customers with proficiency in Linux and Windows server administration, managing and troubleshooting with Cloud infrastructure, network and security. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Linux/Cloud Support Engineer
Serverguy LLP/Mantra Tech Ventures Pvt Ltd
Noida
9 2021 - Current
- Deliver excellent Global customer support via email/helpdesk, & live chat
- Server monitoring & Incident Response
- Experience on Linux based Server and Virtualization
- DevOps technologies: Ansible, Git, Docker, K8s, Terraform, Jenkins, CI/CD tools
- Deploy, Automate, Optimization, Support and Troubleshooting on Magento and WordPress CMS website
- Build, Operate and support AWS, Digital Ocean, Private Cloud Environment
- Knowledge on Apache, Nginx web Server configuration & troubleshooting, log auditing and DDoS Prevention
- Knowledge on IAM, EC2, S3 Bucket, ELB, VPC, Route 53 and Load Balancing
- Cyber Protection backup configuration, managing, troubleshooting and auditing
- Malware Identification and Removal on WordPress and Magento Website
- Experience with WHM/CPanel/Plesk/Virtualmin VPS hosting
- Knowledge Ops Task, Automation, Monitoring, Backup and Restoration
- DNS Management like domain name purchase, renew, adding records (A, AAAA, NS, MX, SPF, DKIM)
- Paid/Free SSL/TLS Purchase and Installation
- Experience on Protocol like HTTP, HTTPS, SSH, SFTP, FTP
- Experience on Database like MariaDB, MySQL, MS-SQL managing and troubleshooting
- Experience on Bare Metal Restoration for Linux and Windows VPS.
- Developed strong communication and organizational skills through working on group projects.
Systems Engineer
InSync Tech-Fin Solutions
Kolkata
04.2020 - 09.2021
- Responsible for Linux Production/Development Servers provisioning, migration, maintenance and troubleshooting
- Depth knowledge on LAMP/LEMP Stack (Linux, Apache2/Nginx, MySQL, PHP) webserver
- Hands on experience with AWS (EC2, LightSail, S3 Bucket and Bill Management) and Azure (Azure Active Directory, Intune and WebApp) platform
- Responsible for Application Server like SAP HANA SERVER, SAP BUSINESS ONE SERVER, NAV DYNAMICS SERVER and Web Server
- Managing multiple Domains and hosting through PLESK, cPanel
- Managing hosting and E-Commerce platform like Magento, WooCommerce, Prestashop, Wordpress, NOPCOMMERCE, OPENCART
- Worked on Various databases like Microsoft SQL Server, MySQL, MariaDB, Redis and SAP HANA 2.0 DB
- Maintaining and managing Office 365/Google Workspace admin centre and licensing
- Providing Training of Basic Skills of Linux and Windows to New Employee
- Monitoring and managing SonicWALL Firewall and Host Firewall alerts and traffic
- Configuring rules and NAT to manage ingress and egress traffic
- Managing and monitoring wireless devices, network Infrastructure within Organization
- Maintaining and IP scheme and host device with proper design
- Knowledge on Backup solution of Various Server
- Successful in managing ITSM (Zoho Desk) ticketing Portal through resolving tickets
- Investigating, diagnosing and resolving network problems with immediate support
- Performed various troubleshooting task on Linux and Windows system.
Hardware and Networking Engineer
Matrix Media Solutions Pvt Ltd
Kolkata
09.2018 - 03.2020
- Responsible for Inhouse Client's Linux Desktop and Windows Desktop installation, update, troubleshooting, maintenance and PC Assemble
- Performed Linux system's application and packages installation and maintenance
- Installing, configuring and administering on LAMP Server and Web Development Software
- Played active role on Ticket managing on Matis BT Tools
- Worked on deploying Web Application software on NodeJS NPM, Mongo DB, MariaDB, Laravel, Android Studio, PhotoShop, XD, Visual Studio Code, Sublime, Angular, Postman and Data Science application Anaconda
- Maintaining Server Backup to NAS Storage.
Hardware and Networking Engineer
Peetel Solution Pvt. Ltd.
Kokkata
09.2018 - 03.2020
- Computer assembling and maintenance
- Troubleshooting hardware and software problems
- Installing and configuring the peripherals, components and drivers
- Maintaining Network and connected devices
- Performed printer and cartage refilling
- Solid understanding of all phases of SMPS and UPS
- Configuring and troubleshooting desktops, laptops
- Using FTP for file share on another remote branch
- Excellent troubleshooting skills in complex software and hardware problems.
Education
BACHELOR OF COMPUTER APPLICATION (BCA) -
MAKAUT
West Bengal, India 01.2015 - 07.2018
HIGHER SECONDERY (10th+2) -
WBSCVET
West Bengal, India 01.2014 - 04.2015
SECONDERY (10TH) -
WBBSE
West Bengal, India 01.2009 - 04.2010
Skills
Data Migration
HTTP/HTTPS/FTP/SFTP/SSH
CPANEL/PLESK
XML, YAML, APIs
Firewalls, VPNs
Technical Support
OS patching
Network Connectivity Troubleshooting
Bash Scripting
Experience on Remotely managing Server
Providing Training of Basic Skills of Linux and Windows to New Employee
Excellent Communication
Professional Demeanor
Relationship Building
Disaster Recovery
Cost Optimization
Security management
VPN configurations
Problem-Solving
Teamwork and Collaboration
Troubleshooting
Data Backup
DevOps principles
Cloud Architecture Design
Remote Office Availability
Fluent in [Language]
Technology Support
Network Troubleshooting
Cloud Computing
Python Programming
Docker Mastery
Performance Optimization
Data Migration
KVM
Containerization
Personal Information
Notice Period: 60 Days
Technical Certifications
- Pursuing "RHCSA" and "RHCE" Certification from WIL(Head Office)
- Diploma in "Advanced Networking" from WIL (Head Office).
- Diploma in "CMPM" from WIL (Contai Webel).
- Certificate in "IMPACT" from WIL (Contai Webel).
Timeline
Systems Engineer
InSync Tech-Fin Solutions
04.2020 - 09.2021
Hardware and Networking Engineer
Matrix Media Solutions Pvt Ltd
09.2018 - 03.2020
Hardware and Networking Engineer
Peetel Solution Pvt. Ltd.
09.2018 - 03.2020
BACHELOR OF COMPUTER APPLICATION (BCA) -
MAKAUT
01.2015 - 07.2018
HIGHER SECONDERY (10th+2) -
WBSCVET
01.2014 - 04.2015
SECONDERY (10TH) -
WBBSE
01.2009 - 04.2010
Linux/Cloud Support Engineer
Serverguy LLP/Mantra Tech Ventures Pvt Ltd
9 2021 - Current