Prakash Khanal
Mumbai
Summary
Skilled customer service professional with over 2.5 years of successful client services, management, and leadership experience. Dedicated to bettering the customer experience with reliable product education, timely assistance, helpful feedback, and respectful conflict management response. Enthusiastic and personable individual who enjoys working with people, building long-lasting relationships, and being loyal to products. Passionate about creating organizational success and bettering brand reputation through servicing customers in a truly memorable way.
Overview
3
3
years of professional experience
Work History
SENIOR EXECUTIVE
HEXAWARE TECHNOLOGIES LTD
Mumbai
03.2025 - Current
- Managed customer retention initiatives by resolving technical issues and providing expert product support to enhance client satisfaction.
- Collaborated with cross-functional teams to address customer concerns, improving service response times and retention rates.
- Implemented targeted communication strategies to effectively retain high-value customers.
- Developed and maintained knowledge base resources to support efficient problem resolution and enhance customer experience.
Sales executive
FC BPO PVT LTD
MUMBAI
11.2022 - 02.2025
- Led performance reviews and one-on-one coaching sessions to improve sales techniques and client engagement within the team.
- Organized and implemented targeted sales training programmed tailored to enhance team skills in Direct TV and Internet service sales.
- Developed tailored sales strategies to increase market penetration of Direct TV and Internet services among U.S. customer segments.
- Monitored and analyzed individual and team sales performances to identify areas for improvement and implement focused coaching sessions.
- Developed detailed sales performance reports enabling strategic decision-making and effective sales pipeline management for U.S. client services.
Education
HSC -
St. John Bosco
Mumbai03.2018
SSC -
Jeevan Jyoti High SchooL
Mumbai03.2016
Skills
- Good communication
- Leadership and teamwork
- Problem solving
- Flexibility
- Data entry and technical support
Languages
- English
- Hindi
- Marathi
- Nepali
Timeline
SENIOR EXECUTIVE
HEXAWARE TECHNOLOGIES LTD
03.2025 - Current
Sales executive
FC BPO PVT LTD
11.2022 - 02.2025
HSC -
St. John Bosco
SSC -
Jeevan Jyoti High SchooL