Praveen Kumar Pal
Noida
Summary
Results-driven Senior Executive with over 4 years of experience in customer service, fraud detection, and sales strategy. Proven expertise in handling high-volume customer interac ons and resolving complex issues, ensuring high levels of client satisfaction on. Strong analytical and problem-solving skills with a focus on fraud detec on, legal compliance, and CRM. Skilled in sales strategy development, leading to consistent target achievement and revenue growth. Adept in modera ng online environments, managing claims processing, and providing excellent communication and presentation across various platforms. Proficient in, MS Excel, and other so ware tools, with a proven ability to multitask and thrive in fast-paced environments..
Overview
6
6
years of professional experience
Work History
Senior Executive
IEnergizer
02.2022 - Current
- Handling Fraud Bank cases for a US-based gaming company.
- Demonstrated excellent customer service and problem resolution on skills as an executive.
- Managing an average of 50 calls per day, responding to customer inquiries, and resolving issues efficiently and courteously.
- Identifying customer needs and providing appropriate solution to meet their expectations
- Modera ng gaming chats for children, ensuring a safe environment for play.
- Responding to customer emails promptly.
FIS GLOBAL LTD
04.2020 - 09.2021
- Duration: 6 MONTHS
Customer Service Representative
Tech Mahindra
01.2020 - 02.2021
- Duration: 1 year
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
12th - Science
Rural institute of Open Schooling
01.2019
10th - All
Army Public School
01.2012
Bachelor of Arts -
North East Frontier Technical University
Arunachal Pradesh07-2023
Skills
- Windows Operating System
- Microsoft Office (Excel, Power Point, Word, Access)
- Adobe Photoshop
- Good Communication
- Presentation Skills
- Multitasking Abilities
- Problem resolution
Languages
English
Timeline
Senior Executive
IEnergizer
02.2022 - Current
FIS GLOBAL LTD
04.2020 - 09.2021
Customer Service Representative
Tech Mahindra
01.2020 - 02.2021
10th - All
Army Public School
12th - Science
Rural institute of Open Schooling
Bachelor of Arts -
North East Frontier Technical University
Personal Profile
- Father Name: Krishna singh Pal
- Date of Birth: 1996-11-29
- Marital status: Unmarried
- Gender: Male
- Religion: Hindu
- Nationality: Indian
Behavioral Competencies
- Possess good communication & interpersonal skills.
- Have good grasping power to learn new things easily and effectively.
- Socially adjustable and a good team player.
- Well organized and possess good group dynamics.
- Open to meet challenges.
Hobbies / Strength
Computer Games, Photography, Confidence, Positive Attitude, Problem Solving Skills, Honesty
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