Prakash Ravi

Desktop support engineer

Erode,Tamil Nadu

Summary

Rendered first-level assistance to the reported issues and escalated tickets based on requirements. Tracked calls and documented the issues in the issue-tracking software. Prepared and maintained updated statistical reports and documentation to enable senior management decision making.
Highly dedicated, dynamic, self-confident and smart working person with well Developed communication and aspiring to good placement in a reputed company and play a big role in its growth.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

years of professional experience

Desktop Support engineer

08.2023 - Current

Optimized PC performance through regular updates, patches, and system upgrades.
Configured hardware, devices, and software to set up work stations for employees.
Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
Explained technical information in clear terms to promote better understanding for non-technical users.
Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.

Field Service Technician

11.2020 - 06.2023

Optimized PC performance through regular updates, patches, and system upgrades.
Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
Walked individuals through basic troubleshooting tasks.
Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
Responded quickly to emergency maintenance requests for timely on-call support.
Collaborated with vendors to locate replacement components and resolve advanced problems.

B.COM (COMPUTER APPLICATION)

HSC/SSLC

Teamwork and Hardwork

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I hereby declare that all the information given above are true to the best of my knowledge and belief.

Desktop Support engineer

accenture private limited

08.2023 - Current

Field Service Technician

Dell-Unique System

11.2020 - 06.2023

K.S. R College of Arts and Science

B.COM (COMPUTER APPLICATION)

Vivekananda Matric Higher Secondary School

HSC/SSLC

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