AMAZON WEB SERVICE
G Vinoth Kumar
Desktop Support Engineer
Bengaluru
Summary
Experienced Desktop Support Engineer familiar with user support and root cause analysis. Advanced knowledge of technical operations and dedication to see issues through to end. Works well in remote and desk-side environments.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Desktop Support Engineer
WIPRO
Bengaluru
03.2022 - Current
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Connecting via a remote link.
- Monitored systems in operation and quickly troubleshot errors.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality.
- Assisted in firewall maintenance throughout the network environment to maintain a secure system.
- Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues.
- Completed password changes and supplied active directory support.
- Installed both computer hardware and software.
- Advising on software or hardware upgrades.
- Providing basic training in computer operation and management.
- Completing job reports and ordering supplies.
- Configured hardware, devices, and software to set up work stations for employees.
Desktop support engineer
Murugappa Groups / Netaccess Pvt.Ltd
Chennai
06.2019 - 02.2022
IT Support Engineer
Silver Crest Clothing Pvt Ltd
Bengaluru
08.2017 - 04.2019
Senior Process Associate
Kadamba Technologies Pvt Ltd
Chennai
06.2012 - 06.2015
Education
Networking Course- CCNA, Linux, AWS -
Besant Technologies
Chennai 11.2022 - 01.2023
High School Diploma -
St. Michael’s Polytechnic College
Chennai 09.2015 - 10.2017
High School Diploma -
Sri MCTM Higher Secondary School
Chennai 03.2007 - 03.2008
Skills
Application installations
Remote Diagnostics
Local Area Networking
Customer service expert
TCP/IP
Teamwork and Collaboration
VPN Configuration
Software
Linux
CCNA
Adobe Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Timeline
Networking Course- CCNA, Linux, AWS -
Besant Technologies
11.2022 - 01.2023
Desktop Support Engineer
WIPRO
03.2022 - Current
Desktop support engineer
Murugappa Groups / Netaccess Pvt.Ltd
06.2019 - 02.2022
IT Support Engineer
Silver Crest Clothing Pvt Ltd
08.2017 - 04.2019
High School Diploma -
St. Michael’s Polytechnic College
09.2015 - 10.2017
Senior Process Associate
Kadamba Technologies Pvt Ltd
06.2012 - 06.2015
High School Diploma -
Sri MCTM Higher Secondary School
03.2007 - 03.2008