PRAKASH S
Store Operations
Chennai
Summary
Dynamic management professional with a proven track record of driving profitable operations through effective stock, personnel, and business management strategies. Expertise in leveraging industry insights to identify and seize growth opportunities while ensuring alignment with best practices for new store operations. A strong background in communications and relationship management enhances cross-functional collaboration, facilitating timely store openings that consistently meet organizational expectations. Ready to contribute to a team as a cluster for store operations /merchandiser/category manager, bringing strong organizational skills and a commitment to achieving company goals.
Overview
22
22
years of professional experience
4
4
Languages
Work History
New Store Operations
Croma - IRL
12.2020 - Current
- Successfully opened and operationally launched more than 46 retail stores, covering over 345,000 sq. ft. Of retail space.
- Responsibilities included overseeing store openings in accordance with company guidelines, completing merchandising setups, ensuring all visual displays met brand standards, conducting comprehensive store audits, training teams on operational SOPs, and handing over fully prepared stores to new teams to ensure smooth and efficient ongoing operation.
- Oversaw the execution of NSO projects on ZOHO/Know App to increase system productivity within the allotted time frames.
- Communicate effectively with internal clients, external parties, and the project, property, and store pinning teams, among other important stakeholders.
- Interacted with cross-functional teams in deployment, build, and analysis tasks.
- Increased output by providing staff with excellent training and mentoring.
- Kept up with all modifications to laws and procedures that had an impact on business operations, to maintain compliance.
- Evaluated data from projects, and made recommendations for enhancements.
- Tasks were coordinated with the business and technology departments to fulfill deadlines and completion requirements.
- Proactively suggest solutions by identifying potential issues and risk areas.
- Managed edit workstations, fixed technical issues, and expeditiously implemented POS integrations and implementations.
- Complied with health and safety regulations to avoid harming oneself or others.
- Merchandise displays to highlight targeted, new products.
- Handled complaints by being composed, communicating clearly, and finding solutions.
- Performing audits of processes to verify that actions adhere to policies and procedures is known as compliance.
- Prepared audit reports to highlight issues, liaised with managerial staff, and presented findings to resolve.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
People Store Manager - Operations
CROMA - The Mega Electronics Store
05.2013 - 11.2020
- Responsible for managing store operations, including inventory control, resource management, competitor analysis, and sales tracking.
- Facilitated smooth day-to-day operations of the store, managing store associates to achieve desired sales and results.
- Delivered quality service with a friendly, professional demeanor.
- Enthusiastically interacted with customers and executives to boost sales and team morale.
- Led teams in the planning, implementation, and execution of merchandising and operating initiatives.
- Delegated work based on sales targets and individual employee strengths.
- Completed audits and risk assessments to achieve regulatory compliance.
- Plan, review, analyze, and monitor the team to deliver on store sales targets.
- Managed sales records, reconciled cash, and made bank deposits while performing store opening and closing duties.
- Prioritized in-store sanitation, safety, and health by raising standards, and conducting regular inspections.
- Generated repeat business through exceptional customer service.
- I briefed the team on product and promotion changes to support upselling.
- Coached and mentored store team members to achieve multiple promotions.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Area Operations Manager
The Mobile Store (ESSAR GROUP)
02.2012 - 03.2013
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Exceeded regional sales targets consistently by cultivating strong relationships with key clients and partners.
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
- Provided ongoing support to team members during times of organizational change or restructuring efforts.
- Implemented targeted marketing initiatives that resulted in increased brand recognition within the region.
- Developed successful strategies for inventory control, reducing waste, and minimizing stock discrepancies.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
Department Manager
PRIL (FUTURE GROUP)
02.2010 - 01.2012
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Warehouse Coordinator
Mac Al Gurg (Easa Saleh Al Gurg Group)
03.2004 - 09.2009
- Coordinated seamless communication between different departments for smooth order fulfillment across all stages of the supply chain process.
- Built truck loading lists for drivers and facilitated loading processes between transportation and warehouse personnel.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Worked with logistics companies to facilitate products being shipped to customers in most cost-effective ways.
- Helped keep inventory accurate by overseeing daily cycle counts.
- Managed storage area by organizing floor space, adhering to storage design principles and recommending improvements.
- Verified accuracy of shipping and receiving documents and maintained records.
- Reduced order processing time by coordinating efficient picking, packing, and shipping procedures.
- Analyzed and optimized transportation routes for outbound shipments, reducing fuel consumption and transit times while maintaining high customer satisfaction levels.
Shop Keeper
New Phone Trading
10.1998 - 01.2003
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
- Ordered goods from various vendors to maintain store merchandise levels.
- Kept sales receipts and maintained accounting records.
- Strengthened vendor relationships with prompt payment processing while effectively managing the shop''s budget constraints.
- Enhanced customer satisfaction by providing personalized service and product recommendations.
- Resolved customer complaints professionally, maintaining a positive store reputation within the community.
- Streamlined ordering process for better stock control and reduced overstock issues.
- Maintained detailed records of inventory levels, placing orders as needed to ensure optimal stock availability at all times.
Education
Bachelor in Commerce - Commerce
Madras University
Chennai04.2000
Skills
Interests
DRIVING, RIDING, TREKKING, Listening MUSIC, Watching MOVIES
Accomplishments
- Setup the store within 3 days of opening without compromising the organization's expectations
- Best Store in terms of PROCESS COMPLIANCES and SCOURING SOP Audits (Avg. 9.4)
CUSTOM SECTION
- Requirement Analysis & Technical Specifications
- Decision Making & Analytical skill
- Situation Analysis
- Planning & Operations
- Quality Control & Inventory Management
- STORE GURU (Train the Trainer)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
New Store Operations
Croma - IRL
12.2020 - Current
People Store Manager - Operations
CROMA - The Mega Electronics Store
05.2013 - 11.2020
Area Operations Manager
The Mobile Store (ESSAR GROUP)
02.2012 - 03.2013
Department Manager
PRIL (FUTURE GROUP)
02.2010 - 01.2012
Warehouse Coordinator
Mac Al Gurg (Easa Saleh Al Gurg Group)
03.2004 - 09.2009
Shop Keeper
New Phone Trading
10.1998 - 01.2003
Bachelor in Commerce - Commerce
Madras University