Prakhar Tiwari
Noida
Summary
Senior analyst with expertise in client management, business operations, and leadership. Proven ability to manage multiple tasks simultaneously while delivering strategic analysis services to enhance business performance. Strong track record of driving results through effective project management and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Analyst
Capgemini
Noida
07.2021 - Current
- Drafted process documentation, outlining procedures and best practices.
- Provided technical support for reports, dashboards, and other tools.
- Served as subject matter expert on Control-M by BMC, monitoring FTP jobs.
- Managed workhorse and production control system for efficient file transfer.
- Utilized Netcool application to create incidents, resolving them with ServiceNow.
- Led a team of 4 to 5 members for effectively managing shift.
Education
Master of computers applications - Lateral Entry
JSS Academy of Technical Education
Noida, AKTU University01.2019
Bachelor of computer applications -
National Post Graduate College
Lucknow, Autonomous01.2017
Class XII -
Bal Vidya Mandir Senior Secondary School
Lucknow, Uttar Pradesh01.2014
Class X -
Bal Vidya Mandir Senior Secondary School
Lucknow, Uttar Pradesh01.2012
Skills
- Control-M administration
- Incident management
- ServiceNow integration
- File transfer management
- Process documentation
- Technical support
- Problem solving
- Team collaboration
- SLA management
- Client relationship management
- Python programming
- SQL
- PostgreSQL
- Soft-spoken
Certification
- Vocational training on Python & Django from DUCAT, Noida
- SQL Masterclass: SQL for Data Analytics from UDEMY
Timeline
Senior Analyst
Capgemini
07.2021 - Current
Master of computers applications - Lateral Entry
JSS Academy of Technical Education
Bachelor of computer applications -
National Post Graduate College
Class XII -
Bal Vidya Mandir Senior Secondary School
Class X -
Bal Vidya Mandir Senior Secondary School
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