PRAMOD SHARMA
Palam
Summary
Strategic Leadership & Management Performance Management Organizational Development Risk & Compliance Oversight Vendor & Stakeholder Management Policy & Regulatory Adherence Cross-Functional Team Leadership Customer Experience Management Project Execution & Delivery Decision Making & Problem Solving
Overview
2
2
Languages
20
20
years of professional experience
Work History
Zonal Head –Underwriting/Operations
Star Health & Allied Insurance Co. Ltd.
06.2009 - Current
- Led underwriting and operations as Zonal Head with Star Health & Allied Insurance Co. Ltd. from June 23, 2009 to present.
- Conducted regular audits of facility safety standards, ensuring compliance with regulations and minimizing potential risks.
- Resolved escalated issues promptly, minimizing negative impact on customers and maintaining company reputation.
- Collaborated with cross-functional teams to develop innovative solutions addressing specific challenges faced by the zone.
Accountant
Anupam Power Solution
03.2007 - 05.2009
- Acted as Accountant with Anupam Power Solution from March 2007 to May 2009.
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Asst. Accountant
Davys & Associates Chartered Accountant
04.2006 - 02.2007
- Worked as Asst. Accountant with Davys & Associates Chartered Accountants from April 2006 to Feb 2007
Education
MBA -
Swami Vivekanand Subharti University
Meerut01-2019
M.Com - undefined
C.C.S University
Meerut01-2007
B. Com - undefined
C.C.S University
Meerut01-2005
12th - Commerce Stream
UP Board
Allahabad01-2002
10th - undefined
UP Board
Allahabad01-2000
Skills
Adept in Microsoft Office2007 & Internet Application
Tally 45, 54, 72, Busy & Premia Oracle, TCS
Team management
Customer focus
Staff development
Strong communication skills
Time management skills
Interests
WATCHING MOVIES, READING BOOKS
Timeline
Zonal Head –Underwriting/Operations
Star Health & Allied Insurance Co. Ltd.
06.2009 - Current
Accountant
Anupam Power Solution
03.2007 - 05.2009
Asst. Accountant
Davys & Associates Chartered Accountant
04.2006 - 02.2007
10th - undefined
UP Board
12th - Commerce Stream
UP Board
B. Com - undefined
C.C.S University
M.Com - undefined
C.C.S University
MBA -
Swami Vivekanand Subharti University
AREA OF INTEREST:
- Leadership & People Management: Team mentoring, motivation, performance management, and high-performing team development.
- Underwriting & Risk Assessment: Group, SME/MSME, Bancassurance & Affinity channel underwriting, risk analysis, authority approvals, and co-insurance/reinsurance management.
- Operations Management: Policy issuance, endorsements, certificates, tele-verification, post-issuance audits, and operational process controls.
- Process Improvement & Automation: SOP creation, workflow optimization, process standardization, and implementation of industry best practices.
- Business Analysis & Project Management: Process gap identification, vendor management, BRD creation, UAT testing, project execution, and cross-functional coordination.
- Quality & Compliance: Regulatory adherence, IRDAI audit management, ISO certification compliance, TAT monitoring, and zero-error issuance achievement.
- Client Relationship Management: Stakeholder engagement, HNI & corporate client escalation handling, sales support, and high-quality business acquisition.
- Training & Knowledge Management: Designing training modules, domain knowledge transfer, team skill enhancement, and reusable artifact creation.
- Insurance Domain Expertise: Health, life, asset, liability, employee benefits insurance, KYC processes, and claims/quotations management.
- MIS & Reporting: Data analysis, performance metrics tracking, reporting, and decision support for management.
KEY RESPONSIBILITIES
- Started as Underwriting Officer (June 2009) and progressed to Zonal Underwriting Head– Underwriting. Spearheaded process improvements, operational excellence, and underwriting profitability, while leading a performing team of 14 members.
- Managed end-to-end underwriting and operational activities including policy issuance, endorsements, certificates of insurance, and co-insurance reconciliations.
- Ensured compliance with underwriting standards, authority levels, and audit requirements.
- Reviewed and approved/rejected group quotations for SME, MSME, large corporate, brokers, bancassurance, and affinity channels.
- Monitored loss ratios and implemented control measures to optimize underwriting performance.
- Coordinated with accounts, legal, compliance, and Claims teams to reduce operational risk and enhance processes.
- Provided high-level support to sales teams, resolved escalations from HNI clients, and implemented strategies to acquire high-quality business.
- Developed and delivered training modules for new joiners, mentoring and coaching the team to achieve TAT and quality standards.
DECLARATION:
I solemnly declare that the above Information is true & correct to the of my knowledge. I understand that if any Information given above is find FALSE/ INCORRECT my Candidature is liable to be rejected.
Awards & Recognition:
Recognized 3 Times in honeybees edition., Awarded in OTR task Punch 5.