Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PRANALI PAWAR

Mira Bhayandar

Summary

Resourceful Credit Card Collection Agent known for high productivity and efficient task completion. Skilled in negotiation, conflict resolution, and customer service, excelling in communication, empathy, and problem-solving to achieve resolutions that satisfy all parties involved. Committed to maintaining professionalism and patience in challenging situations, ensuring positive outcomes through effective strategy implementation.

Overview

2
2
years of professional experience

Work History

Telecaller- Risk Management

Mswipe Capital Pvt. Ltd.
Mumbai
03.2024 - Current
  • Communicated effectively with customers via phone, email, mail, or other methods.
  • Monitored accounts receivable aging reports on a regular basis to identify delinquent accounts.
  • Developed strategies for locating and recovering defaulted credit card payments in a timely manner.
  • Performed periodic reviews of existing processes and procedures related to recovery efforts.
  • Conducted skip tracing activities to locate debtors who had moved or changed contact information.
  • Processed returned payments, disputed charges, and other related issues according to established procedures.
  • Maintained compliance with applicable laws and regulations governing debt collection practices.
  • Adhered strictly to Fair Debt Collection Practices Act guidelines while conducting business activities.

Telecaller - Collection and Recovery

Jai Ganesh Enterprises
Mumbai
09.2023 - 02.2024
  • Communicated effectively with customers via phone, email, mail, or other methods.
  • Utilized skip tracing techniques to locate customers who had moved without notifying the company.
  • Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments.
  • Met daily call volume quotas established by management in order to ensure timely collection efforts.

Senior Telecaller

HDB FINANCE
Mumbai
10.2022 - 09.2023
  • Communicated effectively with customers via phone, email, mail, or other methods.
  • Conducted outbound calls to customers with delinquent accounts in order to negotiate payment plans and collect overdue payments.
  • Met daily call volume quotas established by management in order to ensure timely collection efforts.
  • Escalated difficult cases to supervisors when necessary in order to resolve issues more effectively.

Education

Debt Recovery Agent - Collection And Recovery

Indian Institute of Banking & Finance
Mumbai
01-2023

Bachelor of Arts -

Sant Gadge Baba Amravati University
Amaravati, Maharashtra
03-2016

Skills

  • Goal-Oriented
  • Adaptability and Dependability
  • Product and service understanding
  • Email and Telephone Etiquette
  • Professional Communication
  • Inbound and outbound calls
  • Follow-up calls
  • MS Office
  • Reporting

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1

Timeline

Telecaller- Risk Management

Mswipe Capital Pvt. Ltd.
03.2024 - Current

Telecaller - Collection and Recovery

Jai Ganesh Enterprises
09.2023 - 02.2024

Senior Telecaller

HDB FINANCE
10.2022 - 09.2023

Debt Recovery Agent - Collection And Recovery

Indian Institute of Banking & Finance

Bachelor of Arts -

Sant Gadge Baba Amravati University

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