Pranav Patki

• Overseeing the end-to-end KYC lifecycle for a portfolio of clients (new onboarding).
• Ensuring compliance with internal policies, external regulations (e.g., AML, CFT, sanctions), and industry best practices.
• Acting as a subject matter expert (SME) on KYC/AML regulations and their application.
• Contributing to the development and enhancement of KYC policies, procedures, and controls.
• Managing and optimizing KYC processes to ensure efficiency, accuracy, and timely completion.
• Monitored key performance indicators (KPIs) and service level agreements (SLAs) to ensure compliance and operational effectiveness in KYC processes.
• Identified and implemented process improvements and technological enhancements to streamline KYC operations.
• Supervised, mentored, and trained KYC analysts, fostering skill development and enhancing team capability.
• Providing guidance and support on complex cases and regulatory interpretations.
• Conducting performance reviews and fostering professional development.
• Collaborating with various internal departments, including Front Office, Legal, Compliance, Operations, and Technology.
• Communicating effectively with business partners to facilitate client onboarding and review processes.
• Deep understanding of relevant AML/CFT regulations (e.g., FATF recommendations, local country laws, specific directives like 5th AMLD in Europe, BSA/USA PATRIOT Act in the US).
• Staying abreast of emerging regulatory trends, typologies, and enforcement actions.
• Understanding of various client types (individuals, corporations, trusts, funds) and their associated KYC requirements.
• Familiarity with different financial products and services offered by the bank and their inherent AML risks.
• Ability to analyze complex financial data, legal documents, and corporate structures.
• Strong problem-solving skills to resolve discrepancies and overcome challenges in the KYC process.

· Oversee the KYC function and ensure that all Group Policy requirements are followed

· Supervised KYC team results, ensuring smooth processing of KYC cases and adherence to policy requirements.

· Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideas

· Escalate client requirements to Relationship Managers and top management

· Prepare and distribute reports to the business

· Delegate cases and ad hoc tasks to the KYC team according to queue and importance

· Support management and the wider business with AML reviews

· Serve as a point of contact for the business with regards to AML KYC policy and process related questions

· Maintain a working knowledge of AML/ OFAC/ Local regulations (e.g., US CIP) and be able to relate them to SG policies and procedures.

· Identified process gaps for improvement, contributed to knowledge bank, and mentored new joiners on end-to-end processes.

· Maintained proactive communication with senior management, providing periodic updates on engagement progress and potential issues.

· The role encompasses a number of tasks involving KYC analysis across multiple business lines, training the new joiners on KYC and regulatory environment, ensuring AML Regulations, policies/procedures are maintained and adhered, Monitoring and reporting performance to the management based on agreed timescales.

· This role also involves liaising with the business partners as well as colleagues and senior onshore partners thus ensuring timely resolution of queries.

Identified and addressed stakeholder needs through effective communication.

Interfaced with client liaison group, compliance, front office, and relationship managers during urgent deals.

· Provide adequate training from a client due diligence perspective and develop new joiners of global KYC professionals.

· Assist the team in comprehending complex ownership structures.

· Act as a KYC knowledge center to the team and ability to resolve queries pertaining to high risk KYC profiles.

· Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.

· Keeping abreast of developments within the financial regulatory environment and proactively educating the team members on the same.

· Ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to management.

· Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner by giving heads up to senior management. Develop and maintain excellent professional relationship with all stakeholders.

· Facilitated continuous improvement of workflow and customer service by implementing process re-engineering, conducting training, and sharing best practices with peers and line management.