Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Prasanna R

Bangalore

Summary

Self driven Agency manager with 2+ Years of experience . with People management & technical knowledge. Ideal thinker with Practical knowledge. Experienced in providing excellent customer service and resolving complex customer inquiries.

Overview

2
2
years of professional experience

Work History

Agency Manager

Navi Private Ltd.
12.2022 - 12.2023
  • Managed backend requirements for field teams, initially overseeing operations in Karnataka and TamilNadu
  • Gradually took charge of all agencies, handling up to 30 DPD bucket
  • Initiated and implemented process improvements, including the automation of performance reports and vendor payouts
  • Led a team of agency managers and tele-agents, optimizing processes and achieving significant results
  • Collaborated with analytics and product teams to resolve tech issues and enhance portal functionality.

Customer Support MIS

Navi Private Limited
04.2022 - 12.2022
  • Automated the incentive dashboard and addressed manpower requirements.
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Adhered to company policies, procedures and system documentation requirements.

Sales Executive

Navi Private Limited
09.2021 - 04.2022
  • Joined as Sales Agent in September 2021
  • Built a core team, understood customer requirements, and promoted insurance products.

Education

Bachelor of Arts - Psychology, Journalism

Indian Academy Degree College
Bengaluru, India
03.2021

PUC (CEBA) -

HKES SVP College
03.2017

Skills

  • Dashboard
  • Team Management
  • Tableau (Business Intelligence Software)
  • Process Improvements
  • Management
  • Microsoft Excel
  • Closing (Sales)
  • Vendor Management
  • Operations
  • Automation
  • Sales
  • Customer Support
  • Insurance Products
  • Analytics
  • Operations Management
  • Staff Training
  • Relationship Building
  • Performance Analysis
  • Revenue Generation

Languages

English
Tamil
Kannada
Hindi
Teleugu

Hobbies and Interests

  • Cricket
  • Watching movies

Timeline

Agency Manager

Navi Private Ltd.
12.2022 - 12.2023

Customer Support MIS

Navi Private Limited
04.2022 - 12.2022

Sales Executive

Navi Private Limited
09.2021 - 04.2022

Bachelor of Arts - Psychology, Journalism

Indian Academy Degree College

PUC (CEBA) -

HKES SVP College

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Prasanna R