PRASENJIT BANERJEE
HOWRAH
Summary
Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers and customer engagement scores.
Overview
10
10
years of professional experience
Work History
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE COMPANY LTD
KOLKATA
11.2022 - Current
- Evaluated current processes across multiple units in order to identify areas where improvements could be made.
- Monitored individual performance metrics to ensure targets were met or exceeded consistently.
- Analyzed market trends, customer preferences, and competitor activities to identify opportunities for growth.
Assistant Sales Manager
Kotak Life, ICICI PRUDENTIAL LIFE
INSURANCE CO LTD
KOLKATA
12.2020 - 10.2022
- Managing current account Team Kotak
- Closing Calls with BSM and BSBB
- Login cases and follow-up till Conversation
- Collection of renewal.
Associate Financial Service Manager
ICICI PRUDENTIAL LIFE INSURANCE (2COMS CONSULTING PVT LTD)
Howrah
11.2017 - 12.2020
- INSURANCE
- PRASENJIT BANERJEE +919830407766 m prasenjitbanerjee307@gmail.com, Support Sales team to convert the Business and Training them for product
- Provide quotations for new and renewal business, policy approvals
- Meeting clients and brokers to solve their queries for better understanding and services
- Managing relationship with NBFC & Leading Brokers for the
- EAST regions and helping these channel partners with product advisory
- Participate in insurance training
- Attending clients/customers, concerns, complaints, grievances and taking necessary steps
- Follow up with customer for Medical
- Claim settlement for partner’s Customer if needed.
- Developed and implemented strategies for financial services operations to increase efficiency.
- Created and maintained client relationships through effective communication and customer service.
- Assisted in the preparation of annual budgets for assigned accounts.
- Collaborated with marketing teams on promotional campaigns targeting specific customer segments.
Customer Service Representative
ICICI PRUDENTIAL LIFE INSURANCE Trainee ( 2Coms Consultancy Pvt Ltd)
KOLKATA
06.2016 - 08.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Collections Manager
L&T FINANCE LTD
KOLKATA
12.2015 - 02.2016
- Looking after new business for existing customers andcollection
- Directly involved collection with senior
- Maintaining Cash and Cheque entry of customers and tally data.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Developed procedures to ensure timely collection of payments from customers.
Sales Officer
ICIC LOMBARD GIC LTD, TRAINEE (TEAM LEASE PVT LTD)
KOLKATA
01.2014 - 01.2015
- Relation build-up with ICICI Bank Branch Sales Manager and Sales guys for new business
- Maintain offline and online form fill up for newbusiness
- Follow up for Issuance new policy
- Customer problem solve
- Help Partner for claims settlement.
Education
NSOU GRADUATE
01.2012
WBCHSE HIGHER SECONDARY -
01.2007
WBBSE MADHYAMIK
01.2005
Skills
- OFFICE SKILLS
- Word
- Adobe reader
- Excel
- PowerPoint
- Office outlook
- Official Internet
- Surfing
Accomplishments
- I must explain to you how all this mistaken idea of announcing pleasure and praising pain was borand
- I will give you a complete accounted system, and expound the act teachings of the great explorer of the truth, the master-builder of human happiness
Languages
English
Beginner
A1
Hindi
Intermediate
B1
Bengali
Proficient
C2
Timeline
Unit Sales Manager
ICICI LOMBARD GENERAL INSURANCE COMPANY LTD
11.2022 - Current
Assistant Sales Manager
Kotak Life, ICICI PRUDENTIAL LIFE
INSURANCE CO LTD
12.2020 - 10.2022
Associate Financial Service Manager
ICICI PRUDENTIAL LIFE INSURANCE (2COMS CONSULTING PVT LTD)
11.2017 - 12.2020
Customer Service Representative
ICICI PRUDENTIAL LIFE INSURANCE Trainee ( 2Coms Consultancy Pvt Ltd)
06.2016 - 08.2017
Collections Manager
L&T FINANCE LTD
12.2015 - 02.2016
Sales Officer
ICIC LOMBARD GIC LTD, TRAINEE (TEAM LEASE PVT LTD)
01.2014 - 01.2015
NSOU GRADUATE
WBCHSE HIGHER SECONDARY -
WBBSE MADHYAMIK