Prashant Chaudhary
Process Associate
Summary
Driven professional with excellent customer service experience and background managing complex claims. Strong organization skills and high level of attention to detail.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Process Associate
Capgemini - (Health Care)
Noida
06.2022 - 08.2023
- Make calls to verify the patient's data mentioned in the medical claims
- Process Medical claims
- Solving multiple claim rejections
- Call the insurance company to check the status of the claim on customers health insurance policy
- Performing daily production tasks adhering to the SOPs and safety standards
- Staying up to date with the new production trends and technologies
- Maintaining a record of the production data
- Examine claims records and forms to determine whether the patient has medical insurance
- Work on denial or payment process to resolve medical claims
- Funds verification with copay assistance and secondary insurance via out bond call and online portal
- Request prior authorization submission to MOO via Fax/call
- Status check for prior authorization with MOO
- Tools: Excel, People safe, Share point, The Source, SPRX, CAS Chat Support, Cisco, CM
- Protected data using robust backup and security methods while following GDPR regulations.
- Developed standard operating procedures and document workflows to drive current and future processes.
Technical Support Associate
Tech Mahindra
Noida
04.2021 - 06.2022
- Inbound calls support for U.S broadband connections, T.V services (Setup boxes, Network issues And Remote Control)
- Supporting connectivity (WAN and LAN)
- Generate RPC (Revenue per call)
- Software troubleshooting
- Deals with new order quarries and closure of sales
- Sales-Upselling of product (T.V packages, modems, routers and equipment)
- Coordinate with technical engineers and network team (EHV for advance technical support)
- Provided clear and concise step-by-step technical support to guide clients
- Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
Customer Support Associate
Sennheiser
Gurgaon
09.2018 - 09.2019
- Initiate calls to provide product explanations and manage escalations.
- Involved in developing & Conducting process training
- Troubleshooting of headphones & mies.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
Customer Service Executive
I Lead Corp
Gurgaon
06.2017 - 08.2018
- Manage incoming calls to update customers on new deals and offers.
- Connect with vendors for order status
- Order processing and closure of sales.
Education
Bachelor of Arts - Arts
04.2014 - 06.2017
Skills
Communication Skills
Written communicationAnalytical problem-solvingActive Listening
Customer service email managementUser experience development strategiesVirtual ICT supportApplication installationSoftware fault diagnosingTechnical issues analysisResearch abilitiesTimeline
Process Associate - Capgemini - (Health Care)
06.2022 - 08.2023
Technical Support Associate - Tech Mahindra
04.2021 - 06.2022
Customer Support Associate - Sennheiser
09.2018 - 09.2019
Customer Service Executive - I Lead Corp
06.2017 - 08.2018
Himalayan University - Bachelor of Arts, Arts
04.2014 - 06.2017