Prashant Dwivedi
Delhi NCR
Summary
Driven and results-oriented professional with over 8 years of extensive experience in Sales, Business Development, and Customer Support, seeking to leverage expertise as a Zonal Head. Dedicated to maximizing revenue generation, fostering strategic partnerships, and delivering exceptional customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Zonal Head
Zomato Ltd.
Indore
12.2017 - Current
- Leading a team of 14 City Growth Managers with the goal of achieving a market penetration exceeding 90% through the addition of new partners
- Driving sales and revenue growth by setting sales targets, monitoring performance metrics, and implementing sales strategies
- Ensuring compliance with regulatory requirements, company policies, and industry standards within the zone
- Developing and executing plans to expand market presence, increase market share, and enhance brand visibility
- Monitoring and analyzing market trends, competitor activities, and customer feedback to identify growth and improvement opportunities
- Scrutinizing the profit and loss (P&L) of each city, taking corrective actions, including optimizing supply chain and logistics
- Managing multiple states such as Madhya Pradesh and Karnataka and distributing the portfolio among City Growth Managers
- Collaborating with cross-functional teams, including marketing and finance, to develop and execute effective business strategies
- Conducting regular performance evaluations and provide constructive feedback to team members
- Developing and implementing strategic plans to achieve sales targets and further enhance market share
- Significant Accomplishments: Establishing and managing a sales pipeline
- Successfully increased market share by incorporating 20 new cities/clusters, elevating it from 55% to 77%
- Scaled new products in the market and ensuring a month-over-month increase in Ads revenue within the State while driving operational metrics.
Customer Support Executive
Concentrix
Indore
07.2016 - 03.2017
- Addressed customer inquiries for every order, ensuring comprehensive resolution
- Worked collaboratively with stakeholders, including logistics, to provide optimal customer assistance
- Stayed abreast of product knowledge and industry trends to effectively support and guide customers
- Accurately documented customer interactions and maintained detailed records of inquiries, comments, and complaints
- Identified opportunities for improvement in processes and procedures to enhance the customer experience.
Finance Intern
UltraTech
Indore
06.2015 - 06.2015
- Streamlined costs for the final product and segmentation and distribution strategies in the market and managed product supply and logistics efficiently.
Business Analyst
CapitalVia Global Research Pvt. Ltd.
Indore
11.2012 - 11.2012
- Development of Business through Sales Team Acquiring Clients and ensured the Quality of Cold Calling Processes.
Education
Masters of Business Administration -
Prestige Institute of Management & Research - Indore, Devi Ahilya Vishwa Vidyalaya
01.2014
Bachelor of Commerce (Hons.) -
Prestige Institute of Management & Research - Indore, India Devi Ahilya Vishwa Vidyalaya
01.2010
Skills
- Corporate Sales
- Channel Management
- Market Segmentation & Distribution
- Market Analysis
- Strategic Planning
- Cost Optimization
- Partner Onboarding
- P&L Management
- Business Development
- Logistics Management
- Team Management & Leadership
- Monitoring and analyzing key performance indicators (KPIs)
Certification
- SQL Basics
- Digital Marketing (Intermediate): Google Analytics
Accomplishments
- Received Emerging Leader Award.
- Won Best Account Manager Award.
Timeline
Zonal Head
Zomato Ltd.
12.2017 - Current
Customer Support Executive
Concentrix
07.2016 - 03.2017
Finance Intern
UltraTech
06.2015 - 06.2015
Business Analyst
CapitalVia Global Research Pvt. Ltd.
11.2012 - 11.2012
Masters of Business Administration -
Prestige Institute of Management & Research - Indore, Devi Ahilya Vishwa Vidyalaya
Bachelor of Commerce (Hons.) -
Prestige Institute of Management & Research - Indore, India Devi Ahilya Vishwa Vidyalaya
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