Hi, I’m
Prashant Giri
Associate Cloud Engineer
Pune
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Familiarity with fundamental AWS services like EC2 (Elastic Compute Cloud), S3 (Simple Storage Service), RDS (Relational Database Service), VPC (Virtual Private Cloud), and IAM (Identity and Access Management)
Strong problem-solving skills and the ability to identify and resolve technical issues efficiently.
Overview
2
years of professional experience
3
years of post-secondary education
1
Certification
Work History
FPL TechnologiesPune
Customer Service Executive
05.2023 - 10.2023
Job overview
- Developed working relationships with internal and external customers while assisting with account management duties.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
BYJUSNagpur
Business Development Associate
09.2021 - 09.2022
Job overview
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Developed business pipeline using cold and warm techniques.
- Negotiated contracts and closed sales with new and existing clients.
- Verified work aligned with service levels agreed and client requirements.
Education
Tirpude CollegeNagpur
Bachelor of Computer Applications from Computer Application And Commerce
06.2018 - 06.2021
Skills
Customer proposals
Technical Analysis
Cloud services
Certification
AWS Certified Cloud Practitioner Validation Number 10XFRE0C0m1Q1ZGR
Timeline
AWS Certified Cloud Practitioner Validation Number 10XFRE0C0m1Q1ZGR
10-2023
Customer Service Executive
FPL Technologies
05.2023 - 10.2023
Business Development Associate
BYJUS
09.2021 - 09.2022
Tirpude College
Bachelor of Computer Applications from Computer Application And Commerce
06.2018 - 06.2021