Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Prashant Godara

Techinical Support Executive
New Delhi,Delhi

Summary

  • Reliable employee seeking Technical Support position. Offering excellent communication and good judgment.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
  • Tech-Support professional with broad knowledge of Network Attached Storage devices and Direct-Attached Storage devices.
  • Flexibility to work in both fast and slow-paced environments. Committed to offering superior administrative and clerical support, while serving as a dedicated assistant to office staff.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Techinical Support Executive

Teleperformance
Gurugram, Haryana
02.2022 - Current
  • Assist customers over email with their technical issues in their storage devices.
  • Configure Network attached drives for our customers to access the data conveniently and from anywhere.
  • Configure RAID on enterprise-level hard drives to prevent data loss or provide data recovery in case the drive is corrupted and data is no longer accessible.
  • Worked to achieve high customer satisfaction rates by providing optimal customer service.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Doing Outbound calls to assist customers in real-time and provide right-away resolution.
  • Developed a strong working knowledge of products and offerings.

Techinical Support Advisor

Concentrix
Gurugram, Haryana
07.2021 - 12.2021
  • Provided excellent customer service by troubleshooting and resolving IT support requests within the agreed time frame.
  • Gathered and interpreted customer feedback for continuous improvement of customer experience.
  • Maximized sales opportunities by up-selling and cross-selling relevant product lines.
  • Provided expert customer assistance on delayed and incorrect orders and faulty products, resolving issues within target timescales.
  • Communicated effectively with customers about orders to appropriately manage expectations.

Education

Bachelors of Computer Applications -

IGNOU
New Delhi
03.2019 - Current

High School Diploma -

New Sainik Sr. Sec. Public School
New Delhi
03.2017 - 03.2018

Skills

    Fast Learner

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Hobbies

  • Fitness
  • Reading

Timeline

Techinical Support Executive

Teleperformance
02.2022 - Current

Techinical Support Advisor

Concentrix
07.2021 - 12.2021

Bachelors of Computer Applications -

IGNOU
03.2019 - Current

High School Diploma -

New Sainik Sr. Sec. Public School
03.2017 - 03.2018

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Prashant GodaraTechinical Support Executive