Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Prashant Rathod

Prashant Rathod

Pune

Summary

Dynamic leader with extensive experience in team management and KPI development at Everseen Infotech. Achievements include enhancing performance metrics and optimizing workflows for large-scale projects. Expertise in recruitment and budget management fosters a high-performing culture that drives results. Versatile Business Operations Specialist skilled in project management, strategic planning, and process improvement, consistently delivering efficiency and cost reduction.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Team Leader

SEARS IT & Management services
Hyderabad
06.2023 - 03.2025
  • Handling 2 team Leaders and a span of 45 agents for different voice projects
  • Create and modify employee schedules with service levels in mind.
  • Recruit and hire top mechanics, service advisors, and sales people.
  • Maintain detailed logs and reports of services performed, profit, and budget information.
  • Help out in sales and repair areas as needed and maintain comprehensive current knowledge of operations.

Annotation Quality manager

Everseen Infotech India Pvt Ltd
Pune
04.2019 - 04.2023
  • Handling a Team of almost 145 Annotator. 2 Assistant managers and 7 TL’s.
  • Develop project concepts and maintain optimal workflow for retail Industry.
  • Develop KPI’s and design the goal sheet for across the floor.
  • Work with senior management to manage large, complex design projects for clients like Walmart, Kroger, Bellavista, Meijer, Wollaston.
  • Maintain end to end work for Image and Video Annotation. Also maintain healthy MEI for the process.

Assistant Manager

Indus Health plus Pvt Ltd
Pune
07.2018 - 04.2019
  • Managing team of 2 TL's and 40 agents. Making sure the roster is updated on time and correctly.
  • The One on One's are happening on time. The targets are met on daily basis.
  • I have managed both customer service and sale's team.
  • Taking care of MEI, conducting interviews, making sure of monthly business reviews are ready on time.
  • Making sure if learning and development trainings are given to the agents.
  • Setting the KRA 's for TL 's as well as the agents.
  • Managing the P4P and making sure it is out on time.

Assistant Manager

Exl services Pvt Ltd
Pune
01.2009 - 04.2018
  • I supervised a team of 20 people, keeping track of their job performance, attendance, professional development through timely appraisals and career growth planning, handling personnel and disciplinary issues and initiating on-boarding and off-boarding processes.
  • I worked extensively to liaise with different departments and various staff functions such as customer experience analyst team, quality team, tech support team, payroll, and transport department to maintain smooth functioning of operational floor.
  • I supervised operational floor on day-to-day basis making sure service level parameters, key process parameters and up-selling targets are met on daily, weekly, and monthly basis.
  • I have maintained daily analytics reports on daily floor performance for the consideration and review by organization's management and client.
  • I had audited for 11 sites and 24 different partners for the client.
  • I had to make sure the written and verbal feedback is provided to all different sites regularly.
  • Creating a monthly Dashboard for all the partners with suggestions on improvement.
  • Completed my Yellow belt during this phase with depth knowledge about the 7 QC tools.
  • I started as an agent in Exl and answered calls for 3 years. Moved to Quality department as a QV.

Education

Bachelor of Science - Organic Chemistry

Yeshwant College
Nanded
04-2006

Skills

  • Team management
  • Performance analysis
  • Employee scheduling
  • KPI development
  • Recruitment processes
  • Budget management

Certification

  • Green Belt six sigma certified, 04/01/19
  • Black belt six sigma trained, 04/01/19

Timeline

Senior Team Leader

SEARS IT & Management services
06.2023 - 03.2025

Annotation Quality manager

Everseen Infotech India Pvt Ltd
04.2019 - 04.2023

Assistant Manager

Indus Health plus Pvt Ltd
07.2018 - 04.2019

Assistant Manager

Exl services Pvt Ltd
01.2009 - 04.2018

Bachelor of Science - Organic Chemistry

Yeshwant College

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Prashant Rathod