Prashant Verma
Patna
Summary
Results-driven Senior Manager with expertise in customer relationship management, risk management, and strategic planning. Proven track record of enhancing operational efficiency and ensuring compliance across banking operations. Dynamic leader with extensive experience in compliance oversight and market analysis. Successfully led initiatives to improve customer satisfaction and operational workflows, driving team performance and organizational growth. Accomplished Senior Manager known for fostering strong customer relationships and leading risk management strategies. Adept at analyzing market trends and aligning team efforts to achieve business objectives. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth. Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results. Dedicated to continuously improving professional knowledge and business operations by applying top-notch skills.
Overview
12
12
years of professional experience
Work History
Senior Manager
Bank of Baroda
Baraut
05.2014 - Current
- Led strategic initiatives to enhance customer service and satisfaction levels.
- Managed operational workflows to ensure compliance with banking regulations.
- Analyzed market trends to inform business strategy and decision-making processes.
- Oversaw risk management procedures to safeguard bank assets and reputation.
- Facilitated communication between departments to streamline project execution.
- Mentored junior staff on best practices in customer relationship management.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Established effective communication channels between different departments within the organization.
- Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
- Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
- Regularly evaluated customer satisfaction levels by surveying customer base and analyzing results.
- Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
- Facilitated team meetings and workshops to align on goals and strategies.
- Identified and pursued new business opportunities to expand market presence and revenue streams.
- Delegated work to staff, setting priorities and goals.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Associate of Science - Functional English (Hons.)
B.N College, Patna University
Patna, Bihar, India07-2013
Junior Associate - Banking And Finance
Indian Institute of Banking & Finance
New Delhi, IndiaSkills
- Customer relationship management
- Risk management
- Strategic planning
- Compliance oversight
- Market analysis
- Team leadership
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Manager
Bank of Baroda
05.2014 - Current
Associate of Science - Functional English (Hons.)
B.N College, Patna University
Junior Associate - Banking And Finance
Indian Institute of Banking & Finance