Prashanth Jagatap

• Performed root cause analysis of production incidents and provided recommendations for improvement.
• Implemented automation tools to increase efficiency in deployment processes.
• Monitored systems performance using various metrics such as latency, throughput, availability.
• Ensured high availability and scalability of applications across multiple environments.
• Created automated scripts for software deployments and configuration management tasks.
• Troubleshooted complex issues related to application architecture and system configurations.
• Configured Kubernetes clusters for container orchestration purposes in a multi-cloud environment.
• Optimized existing infrastructure components for cost savings while ensuring compliance requirements.
• Documented best practices and procedures for incident response activities.
• Conducted regular reviews of alerts generated by monitoring tools to identify potential issues.
• Performed capacity planning activities based on current usage trends and future projections.
• Participated in post-mortem reviews following major outages or incidents.
• Provided training sessions on SRE principles and best practices to team members.

Working with Ansible; supervising configuration management automation tool Ansible and working on integrating Ansible YAML Scripts

• Managing administration & mainframe monitoring administration; gaining experience in AWS, GIT, Ansible, Docker, Jenkins, Container, Docker Swarm, Kubernetes.

• Supervising VMware and cloud environment, working on incidents and problem tickets; stabilizing the environment by proactively fixing hardware, VCenter errors

• Automating routine activities by scripting using PowerShell scripts; upgrading and patching ESXi, VCenter to the latest release and patch

• Planning and implementing new setup based on the customer needs; working with Hardware and Software vendors to fix the environmental issues and bugs

• Providing training the junior team members to do advanced troubleshooting; supporting 24x7 to maintain the environment to function at agreed SLAs

• Heading datacenter consolidation by doing P2V migrations using Platespin and VMware converter; maintaining up-to-date information of the VMware environment

• Generating reports of esxi hosts and working on fixing it proactively; coordinating with change team to implement changes to keep the environment at the desired patch level

• Attending technical sessions to get upskilled to deliver to the organizational changing requirements; suggesting and implementing configuration improvements for tuning up

• Identifying the root cause for the issues and suggesting the workaround and bug fixes for the same to the Development Team; using Terraform to manage the infrastructure

• Supporting and monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performed other regular support activities to ensure effectiveness

• Leading the designing and documentation of infrastructure processes, procedures and standards along with the maintenance and preparation of system and software documentation

• Developing cost estimates and recommending systems development as well as upgradations to existing systems; evaluating infrastructure services equipment and software for purchase

• Ensuring proper communication between L1 and L2 teams and observed the resolution to escalations within the given Service Level Agreements (SLA's)

• Supervising high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of an infrastructure environment