Prateek Sharma

• Manage operations for EMEA, overseeing day-to-day activities and ensuring seamless service delivery.
• Leading a team of 10 professionals, providing guidance, mentorship, and support to drive performance and achieve goals.
• Allocate tasks and responsibilities to team members, ensuring optimal utilization of resources and alignment with project objectives.
• Monitor team performance and provide regular feedback and coaching to foster growth and development.
• Serve as the primary point of contact for client interactions, addressing inquiries and resolving issues promptly and effectively.
• Facilitate regular meetings with key stakeholders to review project progress, allocate tasks, and address any concerns or challenges.
• Conducting root cause analysis and sharing the immediate and long term effects with the client

• Manage day-to-day operations, overseeing various tasks and ensuring smooth workflow.
• Catered to USA and Canada clients. Prepare product or service reports by collecting and analyzing client information.
• Keep records of client interactions, process clients' accounts, and file documents.
• Develop and implement strategies to enhance customer engagement and retention.
• Analyze data and metrics to identify trends and areas for improvement.
• Participate in strategic planning and decision-making processes to support business growth and expansion.

• Performed analysis & reconciliation of financial data for Europe and India, America’s region.
• Analyzed and prepared the data for the client as requested.
• Performed the data archiving.
• Analyzed the larger number of datasets for reporting.
• Involved in various reporting projects & ensured effective completion.

• Learned and executed ledger checking processes to ensure accurate payment records and compliance with financial guidelines.
• Participated in and coordinated with the team India and US client teams to deliver results.
• Assisted with various operational tasks and ad-hoc assignments, demonstrating eagerness to learn and contribute to team success.