Prathamesh Gaikwad - Senior Associate Consultant - Atos Syntel

Summary

Results-driven Support Engineer with 3+ years of experience in delivering technical support and troubleshooting complex SQL and Unix/Linux issues. Skilled in scripting, database querying, and customer relationship management. Committed to enhancing operations and driving team success through continuous learning and proactive problem-solving.

Overview

2

Certifications

4

years of professional experience

Work History

L2 Support Engineer

Atos Syntel

Pune

09.2022 - Current

Demonstrated success in 24/7 support for critical banking software applications, ensuring high availability (American Express).
Collaborated with cross-functional teams to resolve incidents, minimizing system disruptions and enhancing service continuity.
Demonstrated excellent analytical, troubleshooting, problem-solving, and communication skills.
Troubleshot file processing issues and handled server traffic during patching.
Managed incidents, problems, and changes within strict SLAs, ensuring timely resolution and compliance.
Engaged in incident, problem, and change management within strict SLAs.
Analyzed server logs and resolved issues. Delivered files to downstream systems through SFTP.
Participated in on-call rotation and emergency response teams to address critical incidents promptly.
Conducted remote troubleshooting, system checks, and software updates to resolve technical issues.
Documented and tracked customer inquiries, issues, and resolutions using a ticketing system (ServiceNow).
Created automated scripts to reduce repetitive tasks in production and improve efficiency.
Diagnosed and troubleshot technical problems, ensuring customer satisfaction through professional and effective communication.
Offered technical support for CRM systems, ensuring prompt issue resolution.
Edited application-related code using GitHub.
Provided permanent fixes by interacting with business teams and customers.
Tested APIs using Postman and resolved user queries.

Education

B.Tech - Electronics And Telecommunication

Dr. J. J. Magdum College of Engineering

Jaysingpur

2022

Skills

Version Control: Git

Ticketing system: ServiceNow

Monitoring tools: Dynatrace, Splunk, Kibana, ELK Stack

Operating Systems: Linux/Unix, Windows

Certification

AZ-900

Timeline

L2 Support Engineer

Atos Syntel

09.2022 - Current

B.Tech - Electronics And Telecommunication

Dr. J. J. Magdum College of Engineering