Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Prathamesh Vichare

Prathamesh Vichare

Mumbai

Summary

Dedicated, hardworking, and committed to becoming a dependable and valuable team member. Works to keep and increase customer satisfaction with every phone call. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Senior Associate

Accenture Pvt Ltd
Mumbai
07.2024 - 07.2026
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Identified customer needs to enhance service delivery and satisfaction.
  • Created plans to address issues impacting efficiency, costs, or profits.

Senior Associate

WNS Global Service Pvt Ltd.
Mumbai
12.2019 - 02.2024
  • Trained and supervised junior staff on customer service protocols, resulting in improved customer service standards
  • Created a customer service dashboard that provided real-time insights into customer service trends and performance metrics
  • Trained and mentored new customer service agents in airline procedures and customer service best practices

Senior Associate

Wipro
Mumbai
05.2017 - 10.2019
  • Greeted customers in a friendly and professional manner
  • Handled customer complaints calmly and professionally, Resolving customer issues in a timely manner

Education

Hardware and Networking -

Jetking
07-2014

HSC -

Parag Junior Collage
Mumbai
04-2009

SSC -

Guru Nanak English High School
Mumbai
03.2009 - 03.2009

Skills

  • Microsoft Office
  • Leadership skills
  • Time management skills
  • Communication
  • Multitasking
  • Customer service
  • Sales expertise

Certification

WNS Certified Trainer

Languages

  • Hindi
  • Marathi
  • English

Timeline

Senior Associate

Accenture Pvt Ltd
07.2024 - 07.2026

Senior Associate

WNS Global Service Pvt Ltd.
12.2019 - 02.2024

Senior Associate

Wipro
05.2017 - 10.2019

SSC -

Guru Nanak English High School
03.2009 - 03.2009

HSC -

Parag Junior Collage

Hardware and Networking -

Jetking
Prathamesh Vichare