Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

PRATIBHA NEGI

Chargeback Analyst
New Delhi

Summary

Results-driven Chargeback Analyst with three years of experience in evaluating consumer disputes and navigating proprietary banking systems.

Overview

5
5
years of professional experience

Work History

TATA CONSULTANCY SERVICES

08.2024 - Current
  • Analysed customer chargeback disputes and debit or credit card transaction to identify fraudulent activity.
  • Gathered evidence for dispute resolution, including transaction records and other relevant documents.
  • Identified trends in chargebacks through data analysis and reporting.
  • Handled and resolved merchant problems escalations and chargebacks.
  • Initiated chargebacks through VROL (visa online resolve).
  • Worked on different queues like Pre-Arbitration (Last stage of chargeback)

FIS
07.2023 - 08.2024
  • Working as a Chargeback associate
  • Majorly dealing with activities like handling accounts of frauds and disputes, verification of customer account, processing of refund and monetary transactions that are considered to be fraudulent transactions
  • Also worked and collaborated majorly with Mastercard and Visa
  • Worked on different queues like Pre-Arbitration, MC Reject, Pending Documents, Non-consume

MPS LIMITED
01.2023 - 06.2023
  • Worked as a Pre Editor
  • Dealing with the editing and evaluation of US based articles, reports and bibliography

(INTERNSHIP)

SUPER 77
06.2021 - 08.2021
  • Worked as an Intern
  • Learned skills related to sales and marketing and got exposure to the sales domain

Education

Masters - Business Administration

Graphic Hill University
Dehradun, Uttarakhand
06-2022

Bachelors - Business Administration

SGRR University
Dehradun, Uttarakhand
06-2020

Intermediate - undefined

GRD School
04-2017

Skills

  • Financial regulation knowledge
  • Dispute resolution skills

Timeline

TATA CONSULTANCY SERVICES

08.2024 - Current

FIS
07.2023 - 08.2024

MPS LIMITED
01.2023 - 06.2023

(INTERNSHIP)

SUPER 77
06.2021 - 08.2021

Bachelors - Business Administration

SGRR University

Intermediate - undefined

GRD School

Masters - Business Administration

Graphic Hill University
PRATIBHA NEGIChargeback Analyst