Results-driven Chargeback Analyst with three years of experience in evaluating consumer disputes and navigating proprietary banking systems.
Overview
5
5
years of professional experience
Work History
TATA CONSULTANCY SERVICES
08.2024 - Current
Analysed customer chargeback disputes and debit or credit card transaction to identify fraudulent activity.
Gathered evidence for dispute resolution, including transaction records and other relevant documents.
Identified trends in chargebacks through data analysis and reporting.
Handled and resolved merchant problems escalations and chargebacks.
Initiated chargebacks through VROL (visa online resolve).
Worked on different queues like Pre-Arbitration (Last stage of chargeback)
FIS
07.2023 - 08.2024
Working as a Chargeback associate
Majorly dealing with activities like handling accounts of frauds and disputes, verification of customer account, processing of refund and monetary transactions that are considered to be fraudulent transactions
Also worked and collaborated majorly with Mastercard and Visa
Worked on different queues like Pre-Arbitration, MC Reject, Pending Documents, Non-consume
MPS LIMITED
01.2023 - 06.2023
Worked as a Pre Editor
Dealing with the editing and evaluation of US based articles, reports and bibliography
(INTERNSHIP)
SUPER 77
06.2021 - 08.2021
Worked as an Intern
Learned skills related to sales and marketing and got exposure to the sales domain