Pravallika Vempadapu
Viziangaram
Summary
Industry experienced Customer Success Manager with over 3+ years experience spreading customer success and retention initiatives, demonstrated history of increasing customer onboarding rate by 15%, Customer Satisfaction scores to an all time high of 93%, and decreasing customer churn rates by 20% responsible for identifying customer training needs and improving product utilization, resulting in a 12% increased customer adoption rate.
Overview
3
3
years of professional experience
Work History
HCM Implementation Engineer & Custome
Akrivia HCM (SaaS based cloud Product)
11.2020 - 02.2023
- Dynamic HRMS specialist with 2.3 years’ experience in HR software implementation, consulting and customer success and led projects from kick-off to delivery through compelling cycle of scoping, business process managing, implementing, soft launches, T3 Sessions, hand holding and supporting.
- Implemented and rolled-out HCM modules of Employee Management, Time and Attendance, Holiday and Leave, Asset, Separation, Probation, Recruitment, HR Helpdesk, Letters, Learning Management modules successfully within timelines.
- Effective in handling projects and suggesting adaptive processes to clients.
- Successfully imparted training on HCM modules to team members
- Supported Team Members in handling major issues.
- Implemented 6+ Projects HCM modules and led 7+ projects as customer success manager.
Customer Success Manager
Kenyt.AI (SaaS Product)
03.2023 - Current
- Spearhead customer onboarding, ensuring seamless transition to products and services.
- Provide prompt resolution to customer inquiries and issues, enhancing satisfaction and loyalty.
- Deliver comprehensive training and mentorship during the critical onboarding phase, reinforcing Customer engagement.
- Efficiently manage and resolve initial escalations to maintain high service standards.
- Collaborate with sales to identify opportunities for upselling and cross-selling, driving revenue growth.
- Oversee customer renewal processes, guaranteeing continuity and minimizing churn.
- Conduct impactful Quarterly Business Reviews (QBR) to assess client needs and strengthen relationships.
- Utilize Dashboard and CRM tools to meticulously record and manage customer data and interactions.
- Managing 170+ accounts (Enterprise, Hospital, Real state and Hospitality).
Education
BTech - Electronics And Communication Engineering.
Raghu Engineering College, J. N. T. U. Kakinada
Visakhapatnam05.2020
Intermediate - Mathematics, Physics And Chemistry
Narayana Junior College, Board of Intermediate Education, A.P
Vizianagaram05.2016
SSC -
Vijnana Bharathi High School, Board of Secondary Education, A.P
Vizianagaram05.2014
Skills
- Customer Retention
- Training
- ChurnZero
- Adoption
- Upselling
- Renewals
- HR Software
- Programming Languages: Basics of C programming & Python Programming
- Documentation/Presentation: MS Office, MS Word, MS Excel
- Leadership
- Problem-solving
- Effective communication
- Understand customer needs and goals
- Provide training for clients
- Troubleshooting using analytical skills
- Ability to prioritize goals on both sides
- Proactive in Customer Relationship Building
Accomplishments
- Participated in workshop on “ARTIFICIAL INTELLIGENCE” conducted by Raghu Engineering College
- Participated in Quiz competition conducted by Raghu Engineering College
- Participated in SPARKS event titled “EVOLUTION OF MOBILE GENERATION”
Languages
English
Telugu
Hindi
Professional Development
The Basics of Writing Professional Emails – MOOC by Woculus Academy
Strengths
- Honest
- Helping others
- Adaptive
- Will Power
Personal Information
Date of Birth: 11/23/98
Extracurricular Activities
Participated in cultural events in school and colleges Participated in SPORTS competitions and won first prize at school level Good at craft works & Drawings
Hobbies and Interests
- Listening music
- Cooking
- Drawing
Timeline
Customer Success Manager
Kenyt.AI (SaaS Product)
03.2023 - Current
HCM Implementation Engineer & Custome
Akrivia HCM (SaaS based cloud Product)
11.2020 - 02.2023
BTech - Electronics And Communication Engineering.
Raghu Engineering College, J. N. T. U. Kakinada
Intermediate - Mathematics, Physics And Chemistry
Narayana Junior College, Board of Intermediate Education, A.P
SSC -
Vijnana Bharathi High School, Board of Secondary Education, A.P
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