Praveen Singh Suriyal
Desktop & Network Support Engineer
Delhi
Summary
Highly effective at problem solving and decision making many years of progressive IT experience. Promoting strong work ethic and outstanding troubleshooting skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach.
Overview
10
10
years of professional experience
Work History
Senior System Engineer
Spack Automotive Pvt. Ltd.
07.2019 - Current
- Implemented security measures and software to maintain network integrity.
- Assisted employees with resolving network problems at remote locations.
- Identified software issues and handled troubleshooting to resolve quickly.
- Delivered helpdesk service and support to customers.
- Conducted end-user reviews for modified and new systems.
- Optimized networked software and operating systems by applying updates and patches.
- Integrated database and backup servers into enterprise systems.
- Configured, installed, and upgraded SQL databases.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
System Engineer
Shervani Hospitalities Ltd.
01.2015 - 06.2019
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Checked for accuracy and functionality during implementation of new systems.
- Optimized networked software and operating systems by applying updates and patches.
IT System Assistant
Aspring Mind Pvt. Ltd.
02.2014 - 12.2014
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
MCITP ( HCL Certified Engineer ) - Information Technology
HCL Infosystem CDC
New Delhi 04.2001 -
B.Com - Information Technology
Delhi University
New Delhi 04.2001 -
Skills
Switches and Routers
Network Infrastructure Administration
Desktop, Server & Network Support & Troubleshoot
Timeline
Senior System Engineer
Spack Automotive Pvt. Ltd.
07.2019 - Current
System Engineer
Shervani Hospitalities Ltd.
01.2015 - 06.2019
IT System Assistant
Aspring Mind Pvt. Ltd.
02.2014 - 12.2014
MCITP ( HCL Certified Engineer ) - Information Technology
HCL Infosystem CDC
04.2001 -
B.Com - Information Technology
Delhi University
04.2001 -