Praveena Sengar
Navi Mumbai
Summary
Experienced professional with over nine years of experience in sales and operations, demonstrating expertise in team management and client relations. Proven ability to adapt to new challenges swiftly, while maintaining a focus on problem-solving. Track record of building strong relationships that drive business success, and enhance team performance.
Overview
10
10
years of professional experience
Work History
Manager- Client Servicing
Infoedge India Limited
Mumbai
11.2025 - Current
- Managed the Naukri Campus Client Servicing team for hiring freshers and candidates from college.
- Led cross-functional teams to enhance project execution and coordination.
- Developed strategic plans to improve operational efficiency and service delivery.
- Managed client relationships, ensuring high satisfaction and retention rates.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Created monthly reports for senior management, summarising operational performance metrics.
- Oversaw daily operations, maintaining efficiency, and quality standards.
Team Lead- Client Servicing
Dun and Bradstreet
Mumbai
02.2024 - 08.2025
- Led a team of seven associates to drive revenue growth and improve client engagement.
- Strategized and executed revenue maximization plans across India, achieving consistent sales increases.
- Developed strong post-sales relationships with corporate clients, ensuring high client retention rates.
- Analyzed and maintained MIS reports for accurate revenue tracking and provided insights to Directors.
- Coordinated with Sales Leaders to create strategic initiatives for market expansion opportunities.
- Collected necessary documents for financial and operational analysis, facilitating communication with analysts.
- Acted as subject matter expert to ensure adherence to SOPs and smooth cross-team coordination.
- Tracked team performance to optimize management strategies and outcomes.
Team Lead- Inside Sales
Dun and Bradstreet
Mumbai
08.2023 - 02.2024
- Led a team of 14 Inside Sales Executives to secure meetings for Sales Team.
- Managed and mentored team to achieve daily and monthly targets.
- Tracked and reported monthly closures for Inside Sales Team to Leadership.
- Facilitated collaboration between Inside Sales and Sales Teams for seamless operations.
- Provided timely performance feedback to Inside Sales Team, ensuring adherence to SOPs.
- Engaged with drop-out customers to retain business and gather feedback on experiences.
- Maintained MIS for Business Sales and Revenue, reporting accurate sales data to Top Management.
- Drove DRS initiative for Sales Team, coordinating with Ops Team on data accuracy.
Senior Process Associate
Tata Consultancy Services
Mumbai
04.2022 - 08.2023
- Managed inbound sales for European client, overseeing insurance endorsements, terminations, and quotations.
- Appointed team Quality Checker and Backup Team Leader after certification.
- Achieved 98% quality and 96% production targets as Quality Checker and team member.
- Utilized Dynamics and Rino for processing endorsements, terminations, fresh insurances, and customer requests.
- Processed personal insurance claims for clients from Denmark, Sweden, Norway, and Finland.
- Created new travel claims, provided relevant forms, updated claim statuses, and ensured instant payments.
- Facilitated Guarantee of Payments (GOP) to network clinics for clients during travel.
- Ensured timely payment clearance by Onshore Team, maintaining one-day turnaround for claims.
Unit Sales Manager
ICICI Lombard GIC Limited
Mumbai
03.2019 - 04.2022
- Managed general insurance needs for clients at ICICI Bank.
- Collaborated with bank channel team to generate leads for Health, Motor, and Travel Insurance products.
- Facilitated revenue generation for the bank, boosting operating income of mapped Relationship Managers.
- Assisted clients with claims processes during hospitalizations or accidents.
- Coordinated with Underwriting and Booking teams for medical tests and policy issuance.
Assistant Manager
Kotak Securities Limited
Mumbai
06.2016 - 10.2019
- Generated leads from walk-in customers at bank locations.
- Conducted cold calls to cultivate leads from existing portfolio.
- Maximized sales through strategic initiatives and client engagement.
- Assisted investors in making informed equity investment decisions.
- Mapped dealers to clients to enhance service delivery.
- Drove business growth through targeted efforts across allocated branches.
Education
Master of Business Administration - Marketing
Welingkar Institute of Management
Mumbai, MH2023
Bachelor of Commerce - Banking and Insurance
HR College of Commerce and Economica
Mumbai, MH2016
Certificate of Higher Education - Commerce
Navy Children School
Mumbai, MH2013
Skills
- Client relationship management
- Performance monitoring
- Project management
- Revenue maximization
- Cross-team coordination
- Operational efficiency
- Team leadership
- Customer service
- Revenue growth strategy
- Data reporting
- Business development
- Market research
- Process optimization
- Cross-functional collaboration
Hobbies and interests
- Reading
- Writing
- Painting
Accomplishments
• Received the Best Client Servicing Award for Q2 and Q4 in FY 2024-25 at Dun and Bradstreet.
• Promoted from inside sales team lead to client servicing team lead in FY 2024-25 at Dun and Bradstreet.
• Received achiever of the quarter for highest account opening for Q2 for FY 2017-18 at Kotak Securities Limited.
Timeline
Manager- Client Servicing
Infoedge India Limited
11.2025 - Current
Team Lead- Client Servicing
Dun and Bradstreet
02.2024 - 08.2025
Team Lead- Inside Sales
Dun and Bradstreet
08.2023 - 02.2024
Senior Process Associate
Tata Consultancy Services
04.2022 - 08.2023
Unit Sales Manager
ICICI Lombard GIC Limited
03.2019 - 04.2022
Assistant Manager
Kotak Securities Limited
06.2016 - 10.2019
Master of Business Administration - Marketing
Welingkar Institute of Management
Bachelor of Commerce - Banking and Insurance
HR College of Commerce and Economica
Certificate of Higher Education - Commerce
Navy Children School