Praveen Singh

· Working on Technical cases for Enterprise Customers.

· Mailbox migration from On-premises Exchange Server to M365.

· Analyze logs like Event IDs, IIS, Fiddler, Wireshark, Dtrace, Application Specific logs, RCAT, Message Trace, EMT etc

· Mailbox provisioning in Exchange Online and from AD to Exchange Online.

· Recover Mailbox in EXO and for synced Mailbox.

· Recover data from the Mailbox within Retention Period.

· Delegate permission in cross-premise Hybrid Set-up also in cloud hosted environment.

· Calendar issues.

· Migration from On-premises Exchange to Office 365.

· Online archiving for the Mailbox in cloud and also Mailbox hosted on On-Premise Exchange.

· Transport rules.

· Provide best practice improvements and solutions on Enterprise Vault environments for Enterprise Customers.

· Install/Configure/Troubleshoot Enterprise Vault covering End to End service for Enterprise Vault Archiving Solution (12.x/14.x)

· Working on Enterprise Vault for Microsoft Exchange and File Server Archiving (FSA) solution.

· Having a good understanding on how to track down EV Performance issues and causes of it.

· Worked on Performance related issues caused by Storage, Network and SQL issues.

· Working on EV 12 and 14, Archiving, Indexing, Export related issues.

· Have a good knowledge of EVSVR utility to resolve the issues related to database inconsistency.

· Good knowledge of SQL (Running basic Select queries, Backup/Restore of SQL databases, Scheduling Maintenance Plans, Fixing SQL Collation Issues)

· Experienced in enterprise level and managing Enterprise Vault servers and associated technologies. File Server Archiving and Compliance products.

· Managing all administrative tasks associated with MS Exchange Mailboxes archiving, Indexing and backups.

· Cut & Staged over migration from Exchange 2003, Exchange2007 to Office 365

· Cut & hybrid migration from Exchange 2010 & Exchange 2013 to Office 365.

· Setting up Hybrid Mail flow for Exchange Online with Exchange Server, Edge server, Third party filtering services.

· Mailbox provisioning in Exchange Online and from AD to Exchange Online.

· Recover Mailbox in EXO and for synced Mailbox.

· Recover data from the Mailbox within Retention Period.

· Delegate permission in cross-premise Hybrid Set-up also in cloud hosted environment.

· Calendar issues.

· Migration from On-premises Exchange to Office 365.

· Online archiving for the Mailbox in cloud and also Mailbox hosted on On-Premise Exchange.

· Transport rules.

· Retention tags and retention policy.

· Domain Verification on Office 365

· Worked on DirSync (AAD Connect)

· Outlook Connectivity to Exchange Online using Autodiscover. Setting up ADFS Server for SSO.

· Securing Hybrid mail flow using Certificate based TLS.

· In-depth knowledge about Securing Emails against Spam, Virus, Phishing, Spoofing for Exchange On-premises server and Exchange Online using EOP.

· Implementing Email Authentication such as SPF, DKIM, and DMARC.

· Directory Synchronization setup and troubleshooting

· Assisting customer with setting up co-existence for simple co-existence and Hybrid co-existence scenarios.

· Mail flow troubleshooting such as message trace, creating Inbound and Outbound connectors, Malware detection, and Virus Filtering, Policy Filtering, Spam Filtering and Compliance management.

· Analyze message headers.

· Analyze NDR to diagnose message delivery failures.

· Handle escalations within the team.

· Maintaining high service levels and ensuring customer satisfaction.