Pravin Anto Justin
Senior Manager, Online Banking-Technology Operations
Bengaluru,KA
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
8
8
Certifications
4
4
years of post-secondary education
12
12
years of professional experience
Work History
Team Lead
Canara Bank
Bangalore, KA
04.2019 - Current
- Minimized time losses by addressing production issue directly and implementing timely solutions. Maintained UPI Technical Decline less than 1% of NPCI Benchmark.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Trained new team members by relaying information on UPI Ecosystem and its procedures and functionalities.
- Designed strategic plan for component development practices to support future projects.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
Manager- ATM Operations
Syndicate Bank
Bangalore, KA
04.2014 - 03.2019
- Monitored and supported progress of 4000 ATM's uptime by managing functions at several facilities.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
- Evaluated report data region-wise to proactively adjust and enhance operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Branch Customer Service Officer
Syndicate Bank
Kannur, KL
01.2010 - 03.2014
- Improved overall efficiency of Branch Services by anticipating needs and providing outstanding support.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for CASA, Digital business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Managed over 100 customers per day.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promoted available products and services to customers during service, account management and order calls.
Software Associate
LNT InfoTech
Mumbai, MH
04.2009 - 01.2010
- Participated in team-building activities to enhance working relationships.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Handled computer system troubleshooting and provided technical support to entire team for computer operations. Managed over 20 customer calls per day.
- Addressed all questions and concerns from end users.
Education
Bachelor of Engineering - Computer Science
St. Xavier's Catholic College of Engineering
Nagercoil 07.2004 - 05.2008
Skills
Knowledgeable in UPI Platform
Certification
CAIIB-Certified Associate of Indian Institute of Bankers
Timeline
Team Lead
Canara Bank
04.2019 - Current
CAIIB-Certified Associate of Indian Institute of Bankers
01-2018
CEISB
01-2018
Certified on Customer Service and Banking Codes and Standards
11-2017
Junior Associate of Indian Institute of Bankers
07-2017
Certificate in Prevention of Cyber Crime and Fraud Management
06-2017
Certificate in IT Security
02-2017
Certificate in Digital Banking
02-2017
Certificate in Anti Money Laundering and KYC
11-2016
Manager- ATM Operations
Syndicate Bank
04.2014 - 03.2019
Branch Customer Service Officer
Syndicate Bank
01.2010 - 03.2014
Software Associate
LNT InfoTech
04.2009 - 01.2010
Bachelor of Engineering - Computer Science
St. Xavier's Catholic College of Engineering
07.2004 - 05.2008
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