PREETHI M
THENI
Summary
Adept at process improvement and workflow management, I excelled at Accenture Solutions Pvt Ltd by implementing strategies that enhanced service quality and efficiency. Recognized for outstanding customer service and technical expertise, I significantly contributed to achieving company goals. My skills in business intelligence and my ability to foster high customer satisfaction underline my comprehensive approach to driving success.
Overview
3
3
years of professional experience
Work History
Process Associate
Accenture Solutions Pvt Ltd
Chennai
05.2022 - 08.2024
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Implemented strategies to take advantage of new opportunities.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
CSA
First Source Solutions Pvt Ltd
Chennai
01.2022 - 05.2022
- Participated in training and other learning opportunities to expand knowledge of company and position.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Bachelor of Commerce -
Mannar Thirumalai Naickar College
Madurai05-2021
Diploma in Green House Technology -
Mannar Thirumalai Naicker College
Madurai04-2020
Post Graduate Diploma in Computer Application - Computer Applications
Apex Computer Education
Madurai09-2019
Skills
- Process analysis
- Process improvement
- Workflow management
- Report analysis
- Document control
- Inventory management
- Production deadline management
- Paperwork processing
- Business intelligence
- Software knowledge
Accomplishments
- President of Rotract Club of mannar thirumalai naicker college in 2020 to 2021
- Awarded Standout Performer in First Source Solutions Pvt Ltd
Languages
Tamil
First Language
English
Advanced (C1)
C1
Timeline
Process Associate
Accenture Solutions Pvt Ltd
05.2022 - 08.2024
CSA
First Source Solutions Pvt Ltd
01.2022 - 05.2022
Bachelor of Commerce -
Mannar Thirumalai Naickar College
Diploma in Green House Technology -
Mannar Thirumalai Naicker College
Post Graduate Diploma in Computer Application - Computer Applications
Apex Computer Education
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