Premkumar M
Relationship Manager
Madurai
Summary
Dynamic Relationship Manager with a proven track record at RM, adept in risk management and enhancing customer satisfaction. Skilled in building strong customer relationships, resolving concerns efficiently, and driving new business growth. Excelled in product knowledge and cash handling, significantly boosting customer retention and satisfaction.
Overview
8
8
years of professional experience
Work History
Relationship Manager
RM
09.2023 - Current
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Managed customer relations on ongoing basis to maximize customer retention.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
Relationship Officer
RO
08.2017 - 09.2023
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
Education
B.com (CA) - Accounting And Finance With Computer Appilications
07.2013
12th - 2010
05.2010
Skills
Product knowledge
Timeline
Relationship Manager - RM
09.2023 - Current
Relationship Officer - RO
08.2017 - 09.2023
Mannar Thirumalai Naicker College - B.com (CA), Accounting And Finance With Computer Appilications
American Collage Higher Secondary School - 12th, 2010
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