Kandukuri Sony
Hyderabad,Telangana
Summary
Accomplished Subject Matter Expert and IDP Trainer at Concentrix, leveraged strategic thinking and team-building skills to enhance organizational efficiency and foster professional growth. By implementing creative solutions and employing strong analytical skills, significantly improved team performance and productivity, mentoring staff to exceed organizational goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Subject Matter Expert
Concentrix - You Tube (Trust & Safety)
08.2019 - Current
- Mentored junior team members, contributing to their professional growth and development.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Monitored and tracked user progress to identify improvement opportunities.
- Improved user productivity and efficiency through system training and support.
- Conducted comprehensive assessments of organizational needs, identifying areas for improvement and implementing targeted solutions.
- Educated staff on organizational mission and goals to help employees achieve success.
IDP Trainer
Concentrix - You Tube (Trust & Safety)
04.2023 - 07.2023
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Evaluated effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored participant workflow and behaviors throughout training process.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Bachelor of Science - B.Sc With Mathematics, Physics & Computer Science
Annie Besant Women’s Degree College
Hyderabad, India 06.2016 - 08.2019
Skills
Timeline
IDP Trainer
Concentrix - You Tube (Trust & Safety)
04.2023 - 07.2023
Subject Matter Expert
Concentrix - You Tube (Trust & Safety)
08.2019 - Current
Bachelor of Science - B.Sc With Mathematics, Physics & Computer Science
Annie Besant Women’s Degree College
06.2016 - 08.2019
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