PRERNA TRIPATHI
SATNA
Summary
Resourceful employee, known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics. I have also handled bulk transactions, both cash and non-cash, forex transactions, customer instructions, and the digital adoption of the services provided by the organization.
Overview
7
7
years of professional experience
Work History
Assistant Manager
HDFC BANK
SATNA
05.2021 - Current
- Assisted in managing daily banking operations and customer service standards.
- Coordinated team activities to ensure compliance with banking regulations and policies.
- Engaged with customers to address inquiries and promote financial products effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Trainee
MPEB REWA
REWA
03.2019 - 03.2020
- Assisted in daily operations and maintained equipment for efficient workflow.
- Worked alongside senior team members to learn related job tasks and roles.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Education
Bachelor of Engineering - Electrical Engineering
VINDHYA INSTITUTE OF TECHNOLOGY AND SCIENCE
SATNA05-2018
Skills
- Banking operations
- Customer service
- Compliance management
- Financial product promotion
- Team coordination
- Customer relationship management
- Problem solving
- Effective communication
- Time management
- Operations management
- Strategic thinking
- Decision-making
- Scheduling and planning
- Process improvement strategies
- Retail operations
- Customer service and satisfaction
- Problem-solving
- Customer relations
- Product and service sales
- Adaptability and flexibility
Languages
English
Advanced (C1)
C1
Hindi
Native
Native
Timeline
Assistant Manager
HDFC BANK
05.2021 - Current
Trainee
MPEB REWA
03.2019 - 03.2020
Bachelor of Engineering - Electrical Engineering
VINDHYA INSTITUTE OF TECHNOLOGY AND SCIENCE