Summary
Overview
Work History
Education
Skills
Timeline
Quote
Affiliations
Work Preference
Languages
Interests
Generic

Prerna Vij

New Delhi,Delhi

Summary

Strategic-thinking Business Development Manager with history of transforming inefficient, underperforming operations into successful enterprises. Accomplished communicator with a talent for building over-achieving teams. Dedicated to continuous improvement and achieving market-leading results.

Overview

9
9
years of professional experience

Work History

Head of Operations

BiggPocket
05.2024 - Current
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Ensured compliance with industry regulations and company policies, mitigating potential risks.
  • Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Managed vendor relationships, negotiating contracts for maximum value and efficiency.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reported issues to higher management with great detail.

Zonal Head

PRACTEASE
09.2019 - 05.2024
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Accomplished multiple tasks within established timeframes.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Generated new business with marketing initiatives and strategic plans.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Optimized resource allocation for improved operational efficiency and cost reduction.

Business Manager

PRESIDIUM
01.2016 - 04.2018
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Assisted with hiring process and training of new employees.
  • Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
  • Supported business management projects by monitoring and tracking risks, issues and action items.

Education

SADHU VASWANI INTERNATIONAL SCHOOL FOR GIRLS
Delhi

Certificate - Organizational Leadership

Mishigan University
Online
11.2022

Master of Arts - Economics

CARLOX UNIVERSITY
Ahmedabad
07.2016

Bachelor of Arts - Education

IP UNIVERSITY
Delhi
06.2010

Bachelor of Arts - Economics,Mathematics

Delhi University
Delhi
06.2009

Certification in General Management Programme - Business Excellence

IIM Kozhikode
Kozhikode
09.2024 - 09.2024

Skills

  • Organization
  • Google Workspace
  • Interpersonal Communication
  • Calm Under Pressure
  • Research
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Good Telephone Etiquette
  • Problem Resolution
  • Time Management
  • Relationship Building
  • Supervision and Leadership
  • Analytical Thinking
  • Customer Focus
  • Motivational Leadership
  • Staff Development

Timeline

Certification in General Management Programme - Business Excellence

IIM Kozhikode
09.2024 - 09.2024

Head of Operations

BiggPocket
05.2024 - Current

Zonal Head

PRACTEASE
09.2019 - 05.2024

Business Manager

PRESIDIUM
01.2016 - 04.2018

SADHU VASWANI INTERNATIONAL SCHOOL FOR GIRLS

Certificate - Organizational Leadership

Mishigan University

Master of Arts - Economics

CARLOX UNIVERSITY

Bachelor of Arts - Education

IP UNIVERSITY

Bachelor of Arts - Economics,Mathematics

Delhi University

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Affiliations

  • Awarded Business Excellence Certificate twice by Mrs. Sudha Gupta
  • Awarded for the best performance in Practease twice

Work Preference

Work Type

Full Time

Location Preference

Hybrid

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursPersonal development programsTeam Building / Company Retreats

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Interests

Passion for Learning new Technology

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Prerna Vij