Preshit Khasnis
Mumbai
Summary
Accomplished telecom expert with 20 years of experience, specializing in presales and project management for voice technologies. Demonstrated success in enhancing team performance and achieving customer service targets while meeting business goals. Skilled in problem-solving and process implementation, with a focus on continuous improvement and professional development. Recognized for strong analytical abilities and adaptability in fast-paced settings.
Overview
21
21
years of professional experience
5
5
Certifications
Work History
Sr. Presales Manager
Beetel Teletech Limited
Mumbai
12.2023 - Current
- Translated customer requirements into SMB and Enterprise solutions for major voice technology providers.
- Analyzed existing architecture, proposing enhancements to improve best practices and CSAT scores.
- Served as technical SME for partners and customers regarding Avaya Unified Communication and Contact Center integrations.
- Aligned solution architecture with contract specifications, converting deals into revenue to achieve AOP targets.
- Developed customized propositions by integrating diverse solution capabilities for end clients.
- Conducted technical training on new voice and data products for partner community, enhancing technical expertise and driving revenue growth.
Sr. Technical Lead
Tech Mahindra Pvt. Ltd.
Pune
04.2012 - 12.2023
- Led Technical Project Management for British Telecom G-SIP project across 700+ global sites, migrating to cloud-based voice services.
- Served as Technical Solution Architect, developing high-level and low-level designs for UC products and delivering cost-effective proposals.
- Facilitated migration of 10K legacy Avaya PBX users to MS-Teams architecture for APAC Prudential customer base.
- Conducted requirement gathering and proposed design solutions for IP-Office, Avaya Aura CM, and Nortel CS1K products.
- Engaged in Bid-Management process with Sales/Account Managers, responding to RFP/RFI for Unified Communication & Collaboration portfolio.
- Acted as Avaya Subject Matter Expert, ensuring successful project transition and training new team members on client products.
- Managed a team of 15 vendor stakeholders, addressing escalations on operational and technical issues effectively.
- Coordinated with Telco providers and internal teams to align procurement orders with agreed project timelines.
Avaya Professional Service Consultant
AVAYA India Pvt. Ltd.
11.2007 - 03.2012
- Delivered remote implementation projects for customer voice infrastructure using Avaya IP Telephony and Avaya Aura UC products for Fortune 500 clients.
- Conducted kick-off meetings to gather requirements and develop cutover plans, minimizing business disruption.
- Migrated legacy TDM analog and digital telephone systems to advanced VOIP solutions.
- Executed OEM-level implementations, including planning, installation, configuration, and testing of Avaya PBX environments.
- Coordinated with telecom providers such as AT&T and Verizon to activate E1 and T1 circuits.
- Assisted with cutover activities and provided First Day of Business support on new installations, expansions, and upgrades.
- Facilitated knowledge transfer sessions for clients on newly installed systems.
- Collaborated with internal teams to enhance processes and conducted audits to ensure quality standards.
Sr. Telecom Engineer
IT Source India Pvt. Ltd.
06.2005 - 09.2007
- Supported day-to-day project activities for clients including Morgan Stanley, Reliance and TCeS Jet-Airways.
- Delivered first and second-level technical support on Avaya CM and NICE Engage products.
- Configured music on hold and recording announcements in VAL board effectively.
- Monitored call activity and generated queries using NICE administrator tools.
- Developed real-time, historical, and integrated reports utilizing CMS Supervisor.
- Managed call routing through Route Pattern VDN and Vector based on client specifications.
Education
B.E. - Electronics & Telecommunication
Sinhgad College of Engineering
Pune05.2005
Skills
- Virtualization fundamentals
- Data networking fundamentals
- Avaya Aura architecture
- Avaya call reporting
- Avaya enablement services
- Interactive voice response systems
- Avaya session border controller
- Voicemail systems
- Call recording solutions
- Telecommunication protocols
- Nortel Meridian system
- Microsoft Teams architecture
Accomplishments
• Tech Innovator Award for consecutive two quarters JFM, AMJ 2025
• 10-year Tech Mahindra long service anniversary award in APR'22
• Achieved NPS score of ‘9’ & rated 5/5 for G-SIP project delivery in Jul'23
• Pat on the Back award Credit-Suisse in FY 2019-20
• BRAVO award from client (TELUS) in Oct'15
• Deputed to Edmonton, Canada for Avaya presales project transition for new business initiative in FY2013-14
• Awarded as a consistent performer for Q2 in FY2011-12 in AVAYA APS All Hands call for successful Pepsico project migration activities.
• 10-year Tech Mahindra long service anniversary award in APR'22
• Achieved NPS score of ‘9’ & rated 5/5 for G-SIP project delivery in Jul'23
• Pat on the Back award Credit-Suisse in FY 2019-20
• BRAVO award from client (TELUS) in Oct'15
• Deputed to Edmonton, Canada for Avaya presales project transition for new business initiative in FY2013-14
• Awarded as a consistent performer for Q2 in FY2011-12 in AVAYA APS All Hands call for successful Pepsico project migration activities.
Personal Information
Date of Birth: 13-July-1979
Passport Number
N8918414
Languages
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Marathi
Intermediate (B1)
B1
Certification
Avaya IP Office Design Specialist
References
References available upon request.
Timeline
Sr. Presales Manager
Beetel Teletech Limited
12.2023 - Current
Sr. Technical Lead
Tech Mahindra Pvt. Ltd.
04.2012 - 12.2023
Avaya Professional Service Consultant
AVAYA India Pvt. Ltd.
11.2007 - 03.2012
Sr. Telecom Engineer
IT Source India Pvt. Ltd.
06.2005 - 09.2007
B.E. - Electronics & Telecommunication
Sinhgad College of Engineering