Prince Verma
Kolkata
Summary
Dynamic customer service professional with a proven track record at Amazon Development Centre, recognized for excellence with two “Customer Obsession” awards. Skilled in quality assurance and effective communication, I excel in problem-solving and employee training, driving exceptional customer experiences and fostering team success in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Amazon Development Centre Private Limited
West Bengal
07.2022 - Current
- Supported IN and NA customer processes across multiple workflows
- Served as a Trainer for 6 months, onboarding and guiding new hires
- Worked as Interim Quality Analyst for 10 months, ensuring compliance and service quality
- Achieved “Customer Obsession” award twice for excellence in service
Customer Service Executive
Teleperformance
Indore
03.2021 - 07.2022
- This Positions has dual role where I worked in Return Management Team (RMT) and Call Me Back (CMB).
- RMT basically involved helping customer in returning electronics goods mainly Mobile Phone, Bluetooth Headset Camera etc. and providing them troubleshooting for respective products.
- Whereas CMB involved concern related all problems faced by customer by Flipkart's Customer.
- My role involved interaction with customers primarily through phone.
Customer Service Associate
Amazon Development Center Private Limited
Kolkata
08.2020 - 02.2021
- This vital position requires an action-oriented, flexible problem-solver who will assist customers in expending orders and correcting post-sales problems.
- My main role was to communicate with customers primarily through email, chat and phone and utilizing a variety of software tools to navigate customers accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
Business Development Executive
VisionUpliftmentAcademy
Kolkata
12.2017 - 03.2020
- Company Overview: Digital Marketing Training Institute in Kolkata that teaches Digital Marketing, Web Designing & Web Development and Digital Marketing Services.
- Digital Marketing Training Institute in Kolkata that teaches Digital Marketing, Web Designing & Web Development and Digital Marketing Services.
Education
Bachelor of Commerce -
Calcutta University
Kolkata, WB01.2017
Intermediate - Commerce
Silver Point High School
Kolkata, WB01.2014
SSC -
Bodhicariya Senior Secondary School
Kolkata, WB01.2012
Skills
- Excel
- Attention to detail
- Organizational skills
- Policies and procedures adherence
- Effective communication
- Persuasion skills
- Team leadership
- Quality assurance
- Customer relationship management
- Problem solving
- Employee training
Accomplishments
- Participated in the essay competition organized by TATA
- School-level winner in essay writing and extempore
- I served as prefect at school
- Awarded various prizes in seminars, quizzes, and essay writing at the school level
- Performed several dance shows in front of honorable people
- I have won the Customer Obsession award twice while working with Amazon as a customer service associate.
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Blogging
- Spending time with friends & family members.
- Reading News and Updated about Current Affairs.
- Traveling
Disclaimer
I hereby declare that the information mentioned above is true to the best of my knowledge.
Personal Information
- Date of Birth: 07/22/96
- Gender: Male
- Marital Status: Single
Scholastic Profile
Bachelor of Commerce, 42%, 2017, Calcutta University, Kolkata, WB, Commerce, 78%, 2014, Silver Point High School (WBCHSE), Kolkata, WB, 8.0, 2012, Bodhicariya Senior Secondary School (CBSE), Kolkata, WB
Certification
- Business Analytics with Excel
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Intermediate (B1)
B1
Timeline
Customer Service Associate
Amazon Development Centre Private Limited
07.2022 - Current
Customer Service Executive
Teleperformance
03.2021 - 07.2022
Customer Service Associate
Amazon Development Center Private Limited
08.2020 - 02.2021
Business Development Executive
VisionUpliftmentAcademy
12.2017 - 03.2020
Bachelor of Commerce -
Calcutta University
Intermediate - Commerce
Silver Point High School
SSC -
Bodhicariya Senior Secondary School
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