Princy John
Mumbai
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Vice President & Branch Head
Axis Bank Ltd
Mumbai
10.2021 - 09.2023
- Steered business development by acting as the financial investment advisor to the customers on products such as CASA deposits, tax saving investments, pension plans and wealth creation options like PMS
- Closed cluster highest deal of life insurance of 1.36 crores premium from HNI wealth client in Feb 2023 and closed LI 30 lakhs in March and won the OSCAR award for 100% branch resource productivity in Life Insurance
- Sourced Trust accounts and Salary accounts with good MDAB in FY 22-23 and ensured 100% resource productivity in CASA acquisition on month-on-month basis
- Closed cluster highest ticket size of 50 crores of SME working capital deal in Feb 2022.
Assistant Vice President & Branch Operations Head
Axis Bank Ltd
Mumbai
04.2016 - 09.2021
- Delivered excellent customer service and achieved the NPS of 100 on M-o-M basis
- Achieved the Gold standard in monthly Axis Gold Program multiple times
- Successfully handled branch audits including internal audit, concurrent audit, service quality audit with improvement in overall audit rating in all branches from C to B
- Administered cash operations during demonetisation in 2016 efficiently and was awarded the best branch in the cluster.
Assistant Vice President Treasury ALM
Axis Bank Ltd
Mumbai
04.2015 - 03.2016
- Reviewed the deposit interest rates with peers on an ongoing basis and ensured giving best of the rates to customers, thereby was successful in building the deposit book of the bank by 10%
- Monitored huge inflow and outflow of deposits from LCR accretive perspective.
Assistant Vice President & Branch Operations Head
Axis Bank Ltd
Mumbai
05.2013 - 04.2015
- Supervised large volume branches of 1000crs book size and handled large corporate customers
- Ensured audit rating improvement from C to B
- Contributed to branch sales targets through premium accounts acquisition and third part products cross-sell.
Senior Manager & Branch Operations Manager
Axis Bank Ltd
Mumbai
01.2011 - 05.2013
- Excellent customer service and business leads generation through achievement of sales targets assigned
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
Branch Relationship Officer
Axis Bank Ltd
Mumbai
07.2006 - 01.2011
demonetization
- Handled front office branch operations including demat, retail forex, loan disbursements and also acted as the financial investment advisor to customers for various banking products
- Contributed heavily to branch third party insurance products and has won awards and certificates multiple times from Circle Head and President branch banking
Education
PG Diploma in Banking, Investment & Insurance -
Prin.L.N.Welingkars Institute of Management Development And Research
Mumbai04.2012
Master of Commerce -
University of Mumbai
04.2006
Bachelor of Commerce -
University of Mumbai
04.2004
Skills
- Customer service : Relationship Management , Customer complaint resolution
- Operations Management: Compliance & Transaction Monitoring skill, Issue Resolution Skills, Operations Oversight, Procedure Implementation, Operational Leadership, Risk Management, Report Preparation
- Administration and Supervision Skill :Office Administration, Administrative Support
- Business development: Strategic planning , Team building and leadership , Business Administration, Business Planning, Business Development, Growth Planning
- Financial investment advisor : Financial Analysis and Planning, Revenue Generation
Certification
- Two day 'Accelerate-Winning Teams Program' from Chrysalis-HR, 07/01/16
- Ten day Integrated Treasury Management Programme from National Institute of Banking Management, Pune, 08/01/15
Timeline
Assistant Vice President & Branch Head
Axis Bank Ltd
10.2021 - 09.2023
Assistant Vice President & Branch Operations Head
Axis Bank Ltd
04.2016 - 09.2021
Assistant Vice President Treasury ALM
Axis Bank Ltd
04.2015 - 03.2016
Assistant Vice President & Branch Operations Head
Axis Bank Ltd
05.2013 - 04.2015
Senior Manager & Branch Operations Manager
Axis Bank Ltd
01.2011 - 05.2013
Branch Relationship Officer
Axis Bank Ltd
07.2006 - 01.2011
PG Diploma in Banking, Investment & Insurance -
Prin.L.N.Welingkars Institute of Management Development And Research
Master of Commerce -
University of Mumbai
Bachelor of Commerce -
University of Mumbai
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