Pritam Saha
Pune
Summary
Self-driven and motivated professional with 2 year of sound experience seeking growth in product management. Committed to delivering exceptional results and collaborating with cross-functional teams. Eager to drive success and add value to the organization's mission through passion and adaptability.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate Product Manager
Choice Connect
Pune
08.2024 - Current
- Developed product launch plans for new product features, including timeline management and marketing campaigns.
- Collaborated with cross-functional teams to define product requirements and roadmap objectives.
- Monitored industry trends and identified opportunities for new products or features.
- By analysing user behaviour and touch points redesigned app homepage.
- By template repositioning improved POSP certification funnel by 3%
- Improved Moengage campaigns and improved the marketing funnel.
- Integrated B2B partnership with Haqdarshak within the connect platform
Associate-Customer Success
Freo
Bangalore
08.2022 - 08.2024
- As a Customer Success Associate, ensured seamless customer experiences by resolving queries with a TAT-driven approach
- Having utilized proactive, data-driven methods, collaborated with cross-functional teams to gain in-depth product knowledge, and address recurring issues
- By writing efficient SQL queries, streamlined internal processes, reduced intra-team TAT and successfully reframed major buckets to minimize customer complaints by 65%
Intern-Customer Success
Freo
Bangalore
03.2022 - 07.2022
- Introduced a customer-centric, data-driven process that streamlined collaboration between Customer Success and Backend teams
- This initiative significantly cut down manual efforts, reducing cross-functional team TAT from 4-5 days to just 1 day
- The result: improved efficiency and a noteworthy drop in customer complaints
Education
B. Tech - Computer Science and Engineering
Christ University
Bangalore, IndiaSkills
- Python
- MS-Suite
- PostgreSQL
- Data Analytics
- Critical Thinking
- Communication
- Product Analysis
- Product Management
- Problem-solving/Identification
- Product lifecycle management
Certification
- Python for Data Science and AI, Id-CFEUL998RQSN
- Data Visualization with Python, Id-944MLQXMZHJ9
Personal Information
Title: Associate
Leadership Experience
Took ownership to streamline existing processes. In addition, eagerly embraced and successfully handled additional responsibilities, showcasing adaptability and dedication to the team's efficiency.
Languages
Bengali
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Timeline
Associate Product Manager
Choice Connect
08.2024 - Current
Associate-Customer Success
Freo
08.2022 - 08.2024
Intern-Customer Success
Freo
03.2022 - 07.2022
B. Tech - Computer Science and Engineering
Christ University