Microsft Excel
Rajat Shah
Associate Product Manager
Summary
As an Associate Product Manager at TVS Credit Services, I lead the development and strategy of innovative products for the fintech industry, leveraging my strong background in business management and information and communication technology. My experience and education has equipped me with the skills and knowledge to understand the market needs, customer pain points, and technical solutions.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Associate Product Manager
TVS Credit Services
Chennai
09.2022 - Current
- Liaised with stakeholders to better understand business needs and current market landscape.
- Consulted with product development teams to enhance products based on customer interest data.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Worked in product pod environment consisting of product developers, design teams, software personnel and quality assurance testers.
- Collaborated with vendors to verify service-level performance and influence supplier manufacturing processes, technology decision-making and customer service policies.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
Associate Product Manager
Park+
Gurugram
03.2022 - 08.2022
- Led end-to-end access management solutions for corporates and societies owners which enables them to automatically track vehicles passing through their properties
- Coordinated with Growth managers and product managers to deliver real-time event-based customized homepage increasing DAU by 50% in 2 months
- Managed concept-to-launch of the inventory management solution for used car dealers enabling real-time tracking of customer leads for 1000+ dealers in 1 month
- Undertook market research, drafting consumer surveys to collect feedback on Park+ product range to deliver functional and quality improvements
Business Analyst
Deloitte
Hyderabad
08.2017 - 08.2020
- Developed a Google Assistant based chatbot for 2000+ healthcare professionals using Python flask architecture
- Spearheaded the development of a web-based FAQ chatbot to reduce query resolution time by 20% for 22000+sales representatives of global healthcare client
- Created a Proof-of-Concept solution for a storage management system that reduces required storage space by 37% for an e-commerce client
- Implemented an automated health monitoring system to reduce downtime of critical systems by 50% using AWS Cloudwatch and Cloudformation
- Conducted requirement gathering workshops with clients to understand client's business needs and document requirement document
- Used Agile Scrum Methodologies to streamline the software development process and increase velocity by 50%
- Mentored 5 campus hired graduates for college to corporate transition
Education
MBA - International Business
Indian Institute of Foreign Trade
Delhi 08.2020 - 03.2022
Bachelor of Technology - Information And Communication Technology
DAIICT
Gandhinagar 07.2013 - 05.2017
Skills
Requirement Gathering and Analysis
undefinedSoftware
Microsft Powerpoint
Tableu
MoEngage
Visio
Awards
- Finished as 1st Runner-up at Deloitte Analytics Summit'19 organized by Deloitte USI
- Awarded Spot Award for project excellence at Deloitte USI
Timeline
Associate Product Manager
TVS Credit Services
09.2022 - Current
Associate Product Manager
Park+
03.2022 - 08.2022
MBA - International Business
Indian Institute of Foreign Trade
08.2020 - 03.2022
Business Analyst
Deloitte
08.2017 - 08.2020
Bachelor of Technology - Information And Communication Technology
DAIICT
07.2013 - 05.2017
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