PRITISH MAJUMDAR
Sr Executive- Client Relations and Retention
Bangalore
Summary
A Diligent Customer Success Professional skilled at listening to customers and providing them with the best possible solution. I am also Pertaining high level of knowledge of company or product offerings. I have 4+ years of work experience in both Product and Service Industry, having exposure to both B2B and B2C verticals with a proven track of meeting organizational goals. I am well-versed in Marketing Communications, Client Retention, Strategy Execution, Customer Service, and Customer Handling. I have diverse experience in Healthcare/Pharma ,Edtech, and BFSI industries with a passion of learning Digital marketing and Graphic Designing
Overview
4
4
years of professional experience
Work History
Senior Associate - Client Relations and Retention
myBillBook (Flobiz)- Pineham Learning and Technology Pvt Ltd
Bangalore
02.2022 - 09.2022
- Retained and grew portfolio of MSME's by performing proactive communication, mobile and value-adding partnership role.
- I was responsible for 400 accounts (entrepreneur, CXO or CA's) and making sure fully acquainted with our Flagship Solution(GST Billing Software).
- Being a consultant recommended services and solutions to the client that benefited their business and also diffused irate customers on inbound calls.
- Worked alongside Department Head to deploy new training strategies.
- Worked with Product and Engineering departments to facilitate communication and deliver personalized solutions to customers.
- Participated in continuous improvement of the Product by taking feedbacks and generating suggestions.
- Increased Revenue per user by more than 35% through generating and maintaining relationships with Premium accounts by promoting Customized Solutions and Multi- Year Plans
- Upsold and closed customer sales by driving product benefits around client needs and increased revenue to 50 Lakhs Monthly.
- Increased account renewal from 24% to 40% in 6 months through generating and maintaining relationships with accounts and effectively Up-selling and Cross- selling methods.
Senior Product Specialist
Byjus-Think and Learn Pvt Ltd
Bangalore
07.2019 - 12.2020
- Effectively handled key accounts by monitoring them and keeping the accounts up to date by being fully versed on BYJUS products, platforms, and integrations
- Monitored student academic progress, communicating with the student frequently and intervening to assist students experiencing difficulties.
- Led conference calls and maintained virtual communication with parents and students.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Coordinated with the Tech, Ops, Content, Sales, and Logistics team to ensure a seamless resolution to their issues.
- Contributed to company revenue by securing 10 Lakhs in product sales and Attained a retention rate of 95%.
Head of Sales
Dutta Enterprises
Siliguri
09.2017 - 03.2019
- Established and cultivated solid business relationships with new or existing customers.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Orchestrated successful promotional strategies, boosting revenue 17%.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Gathered and analyzed supplier, inventory and distribution data to assess areas in need of improvement.
- Managed distribution network, logistics, trade compliance and warehouse management.
Product Specialist
Himalaya Drugs(Quess Corp)
Kolkata
03.2017 - 09.2017
- Researched product's specifications and accurately communicated information.
- Created database of all equipment models and serial Numbers.
- Continually expanded knowledge of Mothercare and Babycare product line.
- Trained and provided coaching to 10+ junior team members.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Tracked customer and supply chain details for precise and timely fulfillment.
Education
High School Diploma -
03.2011
BBA - Marketing
06.2016
Skills
- Customer Success
- CRM
- Key Accounts
- Cold Email
- Account management
- SaaS Sales
- IT Sales
- B2B Sales
- Upselling and cross-selling
- Marketing and advertising
- Client Retention
- Soft Skills/ Communication Skills
- Employee training
- Team Building
- Problem Solving
- Product promotions
- Decision Making
- Product demonstrations
- Contract Negotiation
- Researching skills
- Microsoft Office proficiency
- Complaint resolution
- Account management
- Sales forecasting
- Relationship building and management
- Customer Relations
- Product and service sales
- Business acumen
- Teamwork and Collaboration
Additional Information
- HSR Layout,Bangalore ,KA-560068 (Current)
- Kolkata North 24 Pgns, Kolkata- 700079(Permanent)
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Timeline
Senior Associate - Client Relations and Retention - myBillBook (Flobiz)- Pineham Learning and Technology Pvt Ltd
02.2022 - 09.2022
Senior Product Specialist - Byjus-Think and Learn Pvt Ltd
07.2019 - 12.2020
Head of Sales - Dutta Enterprises
09.2017 - 03.2019
Product Specialist - Himalaya Drugs(Quess Corp)
03.2017 - 09.2017
PIS VIDYAPITH - High School Diploma,
IIPM - BBA, Marketing
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