PRIYAM KUMARI
Gurgaon
Summary
Results-driven Banking Professional with over 4 years in retail banking liability products and customer relationship management. Managed high-value portfolios to enhance revenue and ensure compliance with regulatory standards. Conducted KYC/AML due diligence and reinforced financial crime prevention protocols.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Deputy Manager
HDFC Bank Ltd
Gurgaon
07.2025 - Current
- Managed relationships to drive 18% YoY CASA growth and cross-sold products.
- Generated 25 lakh monthly revenue via investment insurance and banking sales.
- Ensured 100% KYC and AML compliance with RBI regulations, minimising potential legal and financial risks.
- Streamlined customer onboarding with operations and technology teams for digital banking.
- Developed MIS reports and Excel dashboards for sales review tracking, enhancing data visibility and decision-making.
- Resolved customer escalations within agreed turnaround timelines for service quality.
- Reviewed and validated customer documents for compliance purposes. for KYC discrepancies and reduced compliance risk.
- Confirmed customer identification to comply with anti-money laundering regulations. documents to meet anti-money laundering rules.
- Applied risk assessment to flag high-risk customers and reduce exposure.
- Built KYC training materials to support compliance culture learning.
- Identified operational risks and implemented mitigation strategies, strengthening overall risk management framework.
- Implemented corrective measures with managers and staff for operational improvements.
Assistant Manager
Axis Bank Ltd
Gurgaon
06.2022 - 06.2025
- Handled day-to-day retail banking operations and customer servicing for diverse clients.
- Drove liability product sales, customer acquisition, and cross-selling of financial products.
- Completed KYC verification, AML checks, and compliance monitoring per banking regulations.
- Analysed sales trends and prepared performance reports using Excel to support business decision-making.
- Improved customer satisfaction through proactive issue resolution and relationship management.
- Coordinated with internal teams to ensure smooth processing of customer requests and operational activities.
Education
Post-Graduate Certificate - Banking and Finance
Manipal University
Bangalore01-2022
Skills
- KYC compliance
- KYC compliance knowledge
- RBI regulatory compliance
- Retail banking operations
- Operational risk management
- Credit risk assessment
- Digital banking processes
- Business analysis
- Portfolio management
- MS Excel proficiency
- SQL (intermediate level)
- Power BI and data analytics
- CRM tools and client servicing
- Core banking systems exposure
LANGUAGES
English – Proficient (C2)
Hindi – Proficient (C2)
Certification
- NISM Certification
- AML / KYC Certification
- Financial Risk Management Certification
- Power BI / Data Analytics Certification
Websites, Portfolios, Profiles
www.linkedin.com/in/priyam-kumari-17b6951b2
KEYWORDS FOR ATS OPTIMIZATION
Relationship Management | Wealth Management | Retail Banking | KYC | AML | Compliance | Client Servicing | Cross-Selling | Financial Products | Banking Operations | Customer Experience | Revenue Generation | Regulatory Compliance | Digital Banking | Portfolio Management | MIS Reporting | Risk Assessment | Investment Products | CRM
Timeline
Deputy Manager
HDFC Bank Ltd
07.2025 - Current
Assistant Manager
Axis Bank Ltd
06.2022 - 06.2025
Post-Graduate Certificate - Banking and Finance
Manipal University