Priyanka Kashyap
New Delhi
Summary
Results-driven professional with strong client engagement and compliance management skills. Experienced in evaluating financial applications and ensuring adherence to regulations, leading to improved client satisfaction and risk assessment accuracy.
Overview
5
5
years of professional experience
Work History
Process Developer
Genpact
Noida
08.2021 - Current
- Reviewed financial documents to assess borrower risk and eligibility.
- Reviewed and evaluated loan applications and supporting documents.
- Conducted thorough credit evaluations to assess borrower eligibility.
- Communicated with clients to clarify application details and requirements.
- Maintained compliance with industry regulations throughout processing stages.
- Conducted quality control reviews on closed loans for accuracy.
- Support approval, disbursement, and post-disbursement activities.
- Respond to customer queries regarding loan eligibility, documentation, and timelines.
- Assist in audits, reporting, and portfolio maintenance activities.
- Collect, verify, and validate customer documents including KYC, income, credit reports, and bank statements.
- Monitor and review work outputs, transactions, calls, or files to ensure quality standards are met.
- Conduct regular quality audits and document findings accurately.
- Identify process gaps, errors, and areas of improvement.
- Provide detailed feedback and coaching to team members to improve performance.
Sales Executive
Info Edge Pvt Ltd. (Naukari Fast Forward)
Noida
10.2020
- Engaged clients to understand their hiring needs and preferences.
- Assisted in preparing sales proposals tailored to client requirements.
- Maintained accurate records of client communications and follow-ups.
- Trained junior sales staff on techniques for improving customer service experience.
- Built and maintained long-term client relationships to drive repeat business and referrals.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Achieved and exceeded monthly and quarterly sales targets through strategic planning.
Education
MBA - Marketing
Institute of Technology & Science
Ghaziabad08-2020
BBA - Business Management
Institute of Management Education
Ghaziabad05-2017
High School Diploma -
Atomic Energy Central School
Narora, Bulandshahr04-2014
Skills
- Client engagement
- Sales proposal preparation
- Compliance management
- Quality control review
- Problem resolution
- Time management
- Team Handling
- Negotiation skills
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Google Workspace (Docs, Sheets, Slides)
- Data Entry & Management
- Internet Research
Key Achievements
- Consistently met or exceeded productivity and quality benchmarks.
- Improved customer satisfaction through effective communication and follow-ups.
- Recognized for accuracy, process adherence, or team support.
Personal Interests
- Dancing
- Music
- Fitness activities
- Reading
Timeline
Process Developer
Genpact
08.2021 - Current
Sales Executive
Info Edge Pvt Ltd. (Naukari Fast Forward)
10.2020
MBA - Marketing
Institute of Technology & Science
BBA - Business Management
Institute of Management Education
High School Diploma -
Atomic Energy Central School