PRIYANKA LALWANI
Lead Business Analyst
Navi Mumbai,MH
Summary
Strategic and results-driven Business Analyst with 10 years of experience in the BFSI and Fintech sectors. Proven track record in business transformation, intake management, demand estimation, service delivery, process automation, and portfolio management. Adept at stakeholder engagement, project delivery, data analysis, and tool implementation including Planview, ServiceNow, and Clarity PPM. Recognized for driving operational excellence and delivering actionable insights to leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Business Analyst
Worldpay (FIS)
09.2019 - Current
- Lead BA in CIO, Service Delivery Organization
- Spearheaded intake management and demand estimation activities within the service delivery function to align business needs with capacity planning.
- Managed demand pipeline, performed feasibility studies, and conducted prioritization with cross-functional stakeholders to drive resource optimization.
- Acted as SME for Planview and Clarity PPM tool; developed and maintained workflows for project management, time reporting, and dashboarding.
- Led training sessions for Timesheet resource managers & users, enabling better project visibility and resource utilization.
- Synthesized incident and change management data to generate actionable insights for decision-makers.
- Collaborated with development and business teams via Agile stand-ups; managed user stories and problem statements to drive delivery.
- Maintained project schedules, tracked progress, and ensured timely project completion.
Strategic Business Analyst
Poonawalla Fincorp
02.2018 - 08.2019
- Member of CEO's Core strategy team
- Executed high-impact projects including automation, organizational restructuring, and capacity utilization to enhance profitability in each FY.
- Developed dashboards, WBS charts, and project summaries for CXO-level stakeholders.
- Delivered a decision support system with a loan eligibility calculator, reducing lead TAT.
- Automated credit decisioning process with mobile-enabled tools, eliminating manual errors.
- Conducted live UATs and field visits to validate product-market fit and usability..
- Developed competitive intelligence reports and benchmarked industry KPIs.
- Led the creation and execution of structured communication initiatives from the CEO's office, including recognition mailers, strategic updates, newsletters reaching over 500 employees across departments and improving cross-functional visibility.
Senior Executive
L&T Financial Services
06.2015 - 01.2018
- Team member in Project Management Office
- Built and shared MIS dashboards with collection teams across geographies.
- Supported early bucket collections with PMO-driven projects across South India.
- Coordinated pilot projects like Mobile Receipting, improving collections oversight.
- Onboarded and trained frontline staff in collaboration with HR and branch heads.
- Supervised collection teams to drive recovery efficiency and control NPA movement.
Education
MBA - Finance
Prestige Institute of Management & Research
Indore, MP01-2015
B.Com -
APS University
Satna, MP01-2013
HSC - Commerce
St. Michael's Senior Secondary School
Satna, MP01-2010
SSC - CBSE
St. Michael's Senior Secondary School
Satna, MP01-2008
Skills
- Adept at using Microsoft tools/Office 365
- Strong attention to detail
- Effective problem resolution
- Financial analysis and reporting
- Data-driven management reporting
- Data Analysis and quality assurance
Certification
- ITIL Foundation Version4 Certified
- Advance Excel Course Certified
- Agile Project Management Certification course from Udemy
Additional Information
Permanent Address: Flat No-802, C wing, NG Grand Plaza, Jijamata Nagar, Gagangiri Maharaj
road, sector 11, Ghansoli, Navi Mumbai, 400701
Languages
English
Hindi
Timeline
Lead Business Analyst
Worldpay (FIS)
09.2019 - Current
Strategic Business Analyst
Poonawalla Fincorp
02.2018 - 08.2019
Senior Executive
L&T Financial Services
06.2015 - 01.2018
MBA - Finance
Prestige Institute of Management & Research
B.Com -
APS University
HSC - Commerce
St. Michael's Senior Secondary School
SSC - CBSE
St. Michael's Senior Secondary School
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