Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Projects
Personal Information
Languages
Accomplishments
Timeline

Priyanka Madasu

Hyderabad

Summary

To seek a challenging career in an esteemed organization that utilizes my education, knowledge, skills, and talents for the growth of the organization while allowing for my professional career enhancement hand in hand.

Overview

3
3
years of professional experience

Work History

International Customer Support Voice

Cognizant
Hyderabad
10.2022 - Current
  • Cognizant - Nanakramguda

Company Overview: I have been working in customer service for a Google client, answering incoming calls to collect information, answering questions from customers, troubleshooting issues, identifying solutions, listening to customer complaints, understanding their concerns, and coming up with satisfactory solutions. Obtaining consumer input to enhance procedures, goods, and services. Sending management daily shrinkage status reports, as required. And I also worked on multiple use cases for the business requirement.

Education

BSC -

Siva Sivani Degree College, Kompally
01.2022

GPA: 8.95 (CGPA)

Intermediate - MPC

Sri Chaitanya Junior College , kukatpally
01.2019

GPA: 8.95 (CGPA)

SSC -

ST. Claret High School, Medchal
03-2017

GPA: 8.95 (CGPA)

Skills

  • Customer service
  • Team collaboration
  • Microsoft office
  • Friendly, positive attitude
  • Computer skills
  • Flexible and adaptable
  • Technical support

Hobbies and Interests

  • Listening music
  • Seeing reality shows

Projects

Basic Photo Editor App, 1 month, The main aim of photo editor app is the changing of images. So, basically Image editor is used to provide a better quality, enhancement and improved image with implementation of several effects and filters.

Personal Information

  • Date of Birth: 07/05/01
  • Nationality: Indian

Languages

Telugu
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
English
Proficient (C2)
C2

Accomplishments

Recognized for outstanding customer service and achieving the highest client satisfaction

Received multiple awards for exceeding performance targets and delivering high-impact results.

Timeline

International Customer Support Voice - Cognizant
10.2022 - Current
Siva Sivani Degree College - BSC,
Sri Chaitanya Junior College - Intermediate, MPC
ST. Claret High School - SSC,

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Priyanka Madasu