Prosenjit Mallick
Guwahati
Summary
With a proven track record at Telecom Support Group, I excel in project management and interpersonal communication, adeptly leading teams to exceed project goals. Recognized for implementing innovative processes and achieving exceptional customer service, my leadership and problem-solving skills ensure projects are delivered efficiently and effectively.
Overview
12
12
years of professional experience
Work History
Circle Head
Telecom Support Group
Guwahati
08.2020 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Led meetings with internal team members, consultants and contractors.
- Created and implemented processes to ensure successful completion of projects.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Managed multiple projects with competing deadlines simultaneously.
- Conferred with project personnel to identify and resolve problems.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Prepared cost estimates for projects of varying sizes.
- Provided guidance to team members regarding tasks assigned to them.
Project Manager
Telecom Support group
Kolkata
05.2017 - 07.2020
- Managed multiple projects with competing deadlines simultaneously.
- Conferred with project personnel to identify and resolve problems.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Led meetings with internal team members, consultants and contractors.
- Created and implemented processes to ensure successful completion of projects.
Project Coordinator
SB Construction
Kolkata
11.2015 - 04.2017
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Created project status presentations for delivery to customers or project personnel.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
Project Coordinator
Secure faciality & Infra security Pvt Ltd
GOA
08.2014 - 10.2015
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Developed and implemented project tracker or calendar to meet and maintain standards.
Project Coordinator
G4S
Kolkata
11.2012 - 05.2014
- Coordinated with vendors to obtain necessary parts or software updates required for repair or upgrade of telecom systems.
Education
BPP -
Netaji Open University
Krishnagar06-2008
High School Diploma -
Krishnagar High School
Krishnagar04-2006
BBA - Banking And Finance
MGU
KolkataSkills
- MS office
- Time management
- Troubleshooting
- Problem-solving
- Interpersonal communication
- Multitasking Abilities
- PPE use
- Relationship building
- Decision-making
- Leadership
- Flexible and adaptable
- Data management
- Project tracking
- Logistics management
- Business analysis
- Project management
- Client rapport
Languages
Bengali
First Language
Hindi
Beginner
A1
English
Beginner
A1
Hobbies
- Cooking
- Travelling
- Drawing
Timeline
Circle Head
Telecom Support Group
08.2020 - Current
Project Manager
Telecom Support group
05.2017 - 07.2020
Project Coordinator
SB Construction
11.2015 - 04.2017
Project Coordinator
Secure faciality & Infra security Pvt Ltd
08.2014 - 10.2015
Project Coordinator
G4S
11.2012 - 05.2014
BPP -
Netaji Open University
High School Diploma -
Krishnagar High School
BBA - Banking And Finance
MGU
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