Puja Kumari
Bengaluru
Summary
Results-driven Customer Care professional with extensive experience at Karvy Data Management, specializing in client relations and support. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills, leading to a 20% increase in positive feedback ratings. Core competencies include data analysis, team collaboration, and process optimization. Aiming to leverage expertise in a dynamic environment to drive customer-centric initiatives. Thoughtful customer care executive with several years experience in call center environments. Quick learner talented at working under pressure and in stressful situations. Deals with internal and external customer support issues and makes insightful decisions.
Overview
3
3
years of professional experience
Work History
Customer Care Executive
Karvy Data Management Services Limited
Bengaluru
05.2018 - 10.2019
- Worked under the retention process for Jio, where we have to retain the customer under Jio.
- Maintained proper accuracy, and checked that proper customer satisfaction was achieved.
- Communicated effectively with clients to ensure their satisfaction was met.
Customer Care Executive
HGS GLOBAL SOLUTIONS PVT LTD
BENGALURU
09.2016 - 06.2017
- Investigated customer complaints and provided solutions within acceptable time frames.
- Interacted with customers via phone or email regarding their orders or any issues related to them.
- Worked for Shifting Process of Airtel
Education
Bachelor of Engineering - Computer Science
East Point College of Engineering And Technology
Bengaluru05-2016
High School Diploma -
Millia Convent English School
Bihar07-2012
SSC -
Jawahar Navodaya Vidyalaya
Bihar06-2010
Skills
- Data entry
- Documentation and reporting
- Persuasive attitude
- Well-organized
- Excellent problem-solving skills
- Customer service background
- Exceptional organizational skills
- Customer support
- Quality assurance
- Customer response
- Call center operations
- Complaint handling
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Hobbies
- Watching Television i.e. Cricket
- Movies especially at theater
- Reading Novels
Personal Details
- Father Name: Late Ramakant Choudhary
- Mother Name: Sarla Kumari
- Marrital Status: Married
- Spouse Name: Aman Kumar
- Address: #30, 3rd Cross 10th Main Rd, Jnanajyothinagar, Mallathahalli 560056
Timeline
Customer Care Executive
Karvy Data Management Services Limited
05.2018 - 10.2019
Customer Care Executive
HGS GLOBAL SOLUTIONS PVT LTD
09.2016 - 06.2017
Bachelor of Engineering - Computer Science
East Point College of Engineering And Technology
High School Diploma -
Millia Convent English School
SSC -
Jawahar Navodaya Vidyalaya
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