Puneet
New Delhi
Summary
Highly skilled Chat Support Representative with notable experience in customer service and technical support. Possess strong problem-solving skills, adaptability to evolving technologies, and ability to handle high-volume inquiries while maintaining customer satisfaction. Previous work has demonstrated a significant impact on improving customer retention through effective communication and prompt resolution of issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Chat support Executive
Tech Mahindra
Noida
01.2025 - Current
Process name: Klarna.
Delivered comprehensive customer support for Klarna via chat, achieving high satisfaction rates.
Assisted customers with payment issues, billing inquiries, refunds, disputes, and installment plans.
Ensured strict compliance with financial regulations and data protection guidelines.
Chat Support Executive
Accenture
Gurgaon
12.2023 - 07.2024
Process name: Verizon.
- Handled queries over chat, providing prompt assistance to customers.
- Resolved concerns related to adding and disconnecting lines, troubleshooting issues, as well as purchasing and payment inquiries.
Chat And Email Support Executive
Tech Mahindra
Noida
11.2022 - 12.2023
Process Name: Sirius XM.
- Handled queries over chat, providing prompt assistance to customers.
- Resolved concerns related to payment issues, subscription management, and plan changes, successfully upselling additional services.
- The RealReal: Managed customer inquiries via chat and email.
- Addressed concerns regarding order modifications and item details, while also working on back-end processes to ensure smooth operations.
Chat Support Executive
Jindalx Intellicom Limited
New Delhi
03.2021 - 04.2022
Process name: Zomato UAE.
- Handled queries over chat providing prompt assistance to customers.
- Resolved concerns regarding order status, payment transactions, and food-related inquiries.
- Maintained high customer satisfaction levels through effective communication and problem-solving.
Education
MBA -
Desh Bhagat University
01.2021
BCA (Lateral Entry) -
Himalayan University
01.2019
Diploma - Computer Science
Himalayan University
01.2017
Skills
- Excellent written Communication
- Customer service orientation
- Problem-solving abilities
- Multitasking
- Product upselling
- Quick typing
Certification
- Red Hat Certified System Administrator
- Cloud+
- Network+
- Security+
Personal Information
Total experience: 3 years and 7 months
Timeline
Chat support Executive
Tech Mahindra
01.2025 - Current
Chat Support Executive
Accenture
12.2023 - 07.2024
Chat And Email Support Executive
Tech Mahindra
11.2022 - 12.2023
Chat Support Executive
Jindalx Intellicom Limited
03.2021 - 04.2022
MBA -
Desh Bhagat University
BCA (Lateral Entry) -
Himalayan University
Diploma - Computer Science
Himalayan University