Video Games
PUNEET PAMAR
New Delhi
Overview
5
5
years of professional experience
2
2
Languages
Work History
Team Support
Cognizant
12.2022 - Current
- Functioned as the internal Subject Matter Expert (SME) for the product, assisting colleagues with daily tasks and troubleshooting issues.
- Responded to team support questions quickly to maintain work efficiency.
- Collaborated effectively with the Quality team and Practice team to streamline processes and continually identify areas for improvement.
- Conducted weekly reviews of assigned cases, meticulously evaluating them against the established quality framework to pinpoint potential areas of improvement.
- Maintained meticulous records by ensuring all necessary trackers were updated on a timely basis.
- Meticulously monitored adherence to established SLAs, ensuring consistent and reliable service delivery.
- Organized weekly reports detailing individual representative performance metrics which aided management in making informed decisions regarding team support and development.
SME
Concentrix
1 2022 - Current
- Working with company leadership to define project objectives, processes, policies, procedures and rules
Senior Agent
Concentrix
01.2021 - 01.2022
- Streamlined content development and management processes by optimizing tools.
Process Associate
Expertserv
01.2017 - 01.2019
- Engaged with customers to facilitate order needs and resolve issues.
Education
Bachelor of Arts -
University of Delhi
Skills
Google Ads
Feed creation and optimization
Merchant Center setup and optimization
Search Engine Optimization
Search Engine Marketing
Microsoft Excel
Microsoft Power Point
Additional Information
Motivated SME with 5 years of experience prospecting new clients. Adept at consulting with customers to find products to fit unique needs.Strategic Content Manager successful at cultivating brand identity with cohesive multi-channel strategies. Excels at overseeing teams, communities, and creative collateral for maximum results. Continuously seeks out opportunities to optimize content.
Interests
Movies
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Company CultureCareer advancementPersonal development programsSummary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Timeline
Team Support
Cognizant
12.2022 - Current
Senior Agent
Concentrix
01.2021 - 01.2022
Process Associate
Expertserv
01.2017 - 01.2019
SME
Concentrix
1 2022 - Current
Bachelor of Arts -
University of Delhi
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins