Puneet Pandey
Subject Matter Expert
E-15, Sector 55 Noida
Summary
Organized and dependable candidate experienced with a demonstrated history of working in e-commerce start-ups industry. Skilled in Operations Management, Supply Management, Team Management, Customer Relationship, Partner/Vendor onboarding and Community Engagement. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Subject Matter Expert
Astrotalk
04.2024 - Current
- Provided thoughts on industry-specific topics, establishing reputation as authority within field.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- identifying areas for improvement and implementing targeted solutions.
- Managed over 50+ calls per day.
Business Development Associate
Urban Company
03.2022 - 04.2024
- Responsible for the professional onboarding in men's grooming category for cities like Delhi, Kolkata and Mumbai.
- Making 90%+ Active pros for North cluster cities.
- Launching a subscription plan for PAN India and making 95%+ adoption.
- Solving Partners NPS and daily escalations.
- Handling City Operation to increase partner supply for Spa Category in Delhi NCR.
Operations Executive
Astrotalk
03.2023 - 03.2024
- Responsible for the Astrologers Onboarding from competition not by stealing astrologers from another competitive app but by improving our own interface so that every astrologer want to work with us only.
- Promoted change management efforts during organizational transitions by providing expert guidance on navigating new processes and structures and focused on improving the way work is done.
- Onboarded best quality astrologers for the organizations growth
- Managed over 80+ customers & Astrologers calls per day.
Operation Executive
Zomato
01.2019 - 06.2020
- Part of the core-team responsible for the launch and growth of the online ordering vertical.
- Successfully started and continued operation for online ordering in 2 cities involving creation of supply chain and on-boarding.
- Managing supply fleet. Closely tracking supply availability and adding new supply to increase the demand.
Education
Bachelor of Arts -
Kumaun University Nainital
Nainital 04.2001 -
High School Diploma -
BSSV Nainital
Nainital, India 04.2001 -
Skills
- Training and mentoring
- Strategic Thinking
- Creative solutions
- Strong analytical skills
- MS Office
- Business Development
- Operations Management
- Problem Solving
- Supply Management
- Customer Relationship Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Subject Matter Expert
Astrotalk
04.2024 - Current
Operations Executive
Astrotalk
03.2023 - 03.2024
Business Development Associate
Urban Company
03.2022 - 04.2024
Operation Executive
Zomato
01.2019 - 06.2020
Bachelor of Arts -
Kumaun University Nainital
04.2001 -
High School Diploma -
BSSV Nainital
04.2001 -
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