Puneet Sharma
Gurugram
Summary
Experienced and certified Voice and Accent Trainer specializing in Voice and Accent coaching, with a strong track record of enhancing communication and customer service standards across cabin crew teams. Adept at designing and delivering impactful training programs aligned with global aviation service benchmarks. Passionate about empowering individuals to communicate confidently and professionally in diverse environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Cabin Services Trainer - Voice and Accent
Company Name
Gurugram
01.2004 - Current
- Conduct voice and accent training sessions for cabin crew.
- Develop and update training materials to reflect current industry standards.
- Created and implemented LMS-based training modules to support digital learning initiatives.
- Evaluate trainee performance and provide personalized coaching.
- Support continuous development initiatives.
Education
BA -
Delhi University
01.2002
Skills
- Voice Modulation & Accent Neutralization
- Training Design & Delivery
- Communication Coaching
- Customer Service Excellence
- Mentorship & Team Development
- Cross-Cultural Communication
Certification
- Train the Trainer, Dale Carnegie
- Train the Trainer, Ethics
- Certificate Program in Instructional Design, Udemy
- Certificate Program in Learning & Development, Udemy
- Wine Masters Class: Complete Professional Wine Course, Udemy
- IIMB Certified Organizational Design: Creating Competitive Advantage, edX
Accomplishments
- Trained over 3000 cabin crew members, leading to improved customer interaction scores and service ratings.
- Redesigned the Voice & Accent training module to align with international standards, resulting in measurable performance improvements.
- Collaborated with cross-functional teams to ensure training outcomes translated into operational excellence.
Personal Information
Hobbies: Reading personal development literature, Continuous upskilling, Exploring new cultures through travel, Creative writing
Timeline
Cabin Services Trainer - Voice and Accent
Company Name
01.2004 - Current
BA -
Delhi University
Similar Profiles
Wesley A Smith Jr.Wesley A Smith Jr.
Freelance at Company NameFreelance at Company Name
HimaBindu AnanthaHimaBindu Anantha
SAP Fiori Developer & Consultant at Company NameSAP Fiori Developer & Consultant at Company Name
Farzan KhanFarzan Khan
Sales Manager at Company NameSales Manager at Company Name
Cheikhou SibyCheikhou Siby
Help Desk Technician at Company NameHelp Desk Technician at Company Name
Jay Karan SharmaJay Karan Sharma
Operations Manager at NEUPHONYOperations Manager at NEUPHONY