Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Hi, I’m
Puneeth Kumar S M
Cluster Manager
Bellary,Karnataka
Summary
Overview
10
years of professional experience
4
Languages
2
years of post-secondary education
Work History
Prem DistributionBellary
Cluster Manager
03.2023 - Current
Job overview
- Handling multiple locations with team incharges & leaders, taking care of manpower hiring & completing the operations without any fail
- Attained Metric and continued to improve the delivery process, completing offer sales without compromising delivery performance or customer experience
- With the help of the supporting team, I managed 110+ delivery partners and successfully completed the May Sale and Great Indian Festival sale ( Diwali sale ) without any callout's
- When taking over, the delivery partners had a low delivery conversion rate.
- Understanding the issues on the ground helped them become high achievers, and they maintained this level of performance
- Assisting hub in-charges and planning additional hub operations to ensure successful sales with no customer issues
- Educating delivery partners to ensure a positive customer experience is critical for increasing orders.
- Defined clear targets and objectives and communicated to other team members.
- Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
- Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
Flipkart Services Pvt. LtdBangalore
Senior Executive
2019 - 2023 (4 years)
Job overview
- Handled the operations along with the team leaders at ITPL location, and after promotion, went to Hoskote and Handled the entire operations as a Senior Executive – Hub Operations
- Achieved Metric and continued to improve the delivery process sustainably and completed sales without compromising delivery performance or customer experience
- I managed 90+ delivery partners at Hoskote with the help of the supporting team and successfully completed the BBD Sale without a single callout
- Customer metrics were in poor condition, so we educated our delivery partners and converted them into high achievers with a consistent level of delivery performance
- Assisting team leaders and planning additional hub operations to ensure successful sales with no customer issues
- Developed high-performing teams by recruiting top talent and fostering an environment conducive to professional development and personal growth.
- In order to increase orders, delivery partners must receive training to guarantee each customer experience.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Amazon Transportation’s Services Pvt. LtdShivamogga
Channel Team Leader
2018 - 2019 (1 year)
Job overview
- Handled delivery stations with an operations team and metrics that resulted in a high level of customer satisfaction
- I had 120+ delivery partners working with me to deliver shipments in the area
- Shivamogga, Bhadravathi, Chikkamagaluru, Sirsi, Bhatkal, Honnavar, Kumta, and Karwar are among the locations handled
- Attained a number of competitive metrics, and the South region's entire Digital Amazon League online transaction competition.
- Except for the metropolis in Karnataka, competitions were managed and successfully advanced
- Establishing new branches, educating team members about the procedure, device applications, and providing adequate training for them all helped to maintain operations
- Good Proficient in operations, having collaborated with the station team to identify market challenges and devise creative strategies to enhance the parameters.
Quess Corp Limited, Amazon Transportation’s Services Pvt. LtdDavanagere
Supervisor
2016 - 2018 (2 years)
Job overview
- Handling multiple delivery stations and explaining the operations & Metrics, achieved good results
- Best backup for our CTL’s and achieved completions with them.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Boosted team performance by developing customer service training materials and conducting service training.
- Good Operational knowledge.
Quess Corp Limited, Amazon Transportation’s Services Pvt. LtdBangalore
Process Associate
2014 - 2016 (2 years)
Job overview
- Joined as Delivery Associate and after six months promoted as Process Associate.
- Worked under multiple locations in Bangalore and with multiple shifts and gain lot of Operational knowledge
- Got award as Reliable Soldier Award in June 2015.
Timeline
Cluster Manager
Prem Distribution
03.2023 - Current
Senior Executive
Flipkart Services Pvt. Ltd
2019 - 2023 (4 years)
Channel Team Leader
Amazon Transportation’s Services Pvt. Ltd
2018 - 2019 (1 year)
Supervisor
Quess Corp Limited, Amazon Transportation’s Services Pvt. Ltd
2016 - 2018 (2 years)
Maharaja Madakari Nayaka College
BCOM from Commerce
2015 - 2017 (2 years)
Process Associate
Quess Corp Limited, Amazon Transportation’s Services Pvt. Ltd
2014 - 2016 (2 years)
Skills
- Excel Spreadsheets
- Microsoft Office & Powerpoint
- Strong Problem Solver
- Motivational Leadership
- Ability to Work Independently
- Inventory Control Processes
- Communications and Active Learning
- Accounts Payable and Accounts Receivable
- Performance Tracking and Evaluations
- Warehouse and Transportation Operations
- Team Meetings
- Material Handling
- Workflow Processes
- Employee Relationships
- Performance Improvement
- Executive Presentation Development
- Managing Operations and Efficiency
- Employee Training and Performance Reviews
- Guest Relations
Education
Maharaja Madakari Nayaka CollegeChitradurga
BCOM from Commerce
2015 - 2017 (2 years)
University Overview
Certification
- Digital Amazon League
- Reliable Soldier
Additional Information
Additional Information
- Religion: Hindu
- Father's Name: Veerabhadriah S M
- Date of Birth: 11/03/1991
- Nationality: Indian
- Marital Status: Married
- Native Place :- Chikkamallanahole, Jagalur ( Tq ), Davanagere ( Dist )
Similar Profiles
Gwynneth Powell SobejkoGwynneth Powell Sobejko
General and Therapeutic Yoga Teacher at Thrivewell Yoga/ YMCA/ Senior Centre/ Om Prem YogaGeneral and Therapeutic Yoga Teacher at Thrivewell Yoga/ YMCA/ Senior Centre/ Om Prem Yoga
Aparna RajAparna Raj
Teaching Intern at D.E.I Prem Vidyalaya Girls' Intermediate CollegeTeaching Intern at D.E.I Prem Vidyalaya Girls' Intermediate College
Angela NewboldAngela Newbold
Assistant to the Vice President of Sales at Austin Canvas & Awning (Prem Corp)Assistant to the Vice President of Sales at Austin Canvas & Awning (Prem Corp)